IT Operations Director — Security, Cloud & Service Delivery

Child Mind Institute; City of Rochester (NY); On-site; USD 170,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid parental leave

Dependent care

Discounted tickets

Entertainment perks

Job summary

Child Mind Institute in New York, NY is seeking a Director of IT Operations to lead a secure, reliable, and scalable technology platform supporting clinicians, researchers, educators, and staff. You will own infrastructure, end-user computing, cloud services, and cybersecurity operations while driving governance and vendor management.

This exempt, full-time role requires in-office presence four days per week at our NYC headquarters and offers a comprehensive benefits package, with a salary range

Qualifications

• Master's degree in computer information systems or relevant equivalent.
• 7+ years working experience in a senior IT role.
• Experience with IT infrastructure strategic planning and development, project management, and/or policy & procedure development.
• Experience with network infrastructure technologies and cybersecurity controls.
• Experience in Microsoft 365 and Google Workspace environments, Hybrid Windows and MacOS endpoint environments, Cisco Networking equipment, Windows and Linux server environments, Cloud architecture (AWS) and server virtualization (VMWare).
• Experience managing subject matter experts and cross-functional IT professionals.

Responsibilities

• Ensure the availability, performance, security, and reliability of CMI's technology infrastructure, including networks, telecommunications, collaboration platforms, end-user computing, cloud services, data center resources, and operationally supported applications.
• Maintain a secure and compliant technology environment by implementing and continuously improving access controls, identity governance, security monitoring, risk management practices, data protection safeguards, and change management processes.
• Translate organizational priorities into operational technology capabilities by partnering with IT and business leaders to develop and execute technology roadmaps that support CMI's clinical, research, educational, and administrative objectives.
• Establish and maintain operational disciplines that enable resilient service delivery, including business continuity, disaster recovery, incident response, crisis management, service management, and change management practices.
• Serve as the steward of IT Operations investments, ensuring technology resources, vendors, contracts, infrastructure, and services are managed efficiently, aligned with organizational priorities, and deliver measurable value.
• Define, monitor, and improve operational performance through meaningful metrics and service management practices, leveraging ITIL principles and other industry frameworks to drive service quality, user satisfaction, operational efficiency, and continuous improvement.
• Build and lead a high-performing IT Operations organization by establishing clear expectations, developing team capabilities, fostering accountability, and creating a culture of service excellence.
• Perform additional job-related duties as assigned.

Skills

IT leadership

Infrastructure planning

Cybersecurity controls

Microsoft 365

Google Workspace

Windows & MacOS endpoints

AWS Cloud

VMware virtualization

Cisco networking

Linux/Windows servers

Education

Master's degree in computer information systems

Tools

Cisco Networking equipment

VMware

AWS Cloud

Microsoft 365

Google Workspace

Job description

Child Mind Institute in New York, NY is seeking a Director of IT Operations to lead a secure, reliable, and scalable technology platform supporting clinicians, researchers, educators, and staff. You will own infrastructure, end-user computing, cloud services, and cybersecurity operations while driving governance and vendor management.

This exempt, full-time role requires in-office presence four days per week at our NYC headquarters and offers a comprehensive benefits package, with a salary range