Director of IT Operations

Child Mind Institute, Inc.; New York, Northern (NY, KY); Hybrid; USD 170,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid parental leave

Dependent care

Discounted tickets and entertainment

Job summary

Child Mind Institute seeks a Director of IT Operations in New York, NY to lead IT infrastructure, security, and service delivery. You will own end‑to‑end operational technology, partner with leadership to align roadmaps, manage vendors, and drive continuous improvement.

The role requires a four‑day in‑office commitment at the NYC headquarters. Ideal candidates have 7+ years in senior IT, a Master’s degree, and deep experience with Microsoft 365, Google Workspace, cloud and virtualization, and

Qualifications

• Master's degree in computer information systems or equivalent is required.
• Minimum of 7 years in a senior IT role with leadership experience.
• Experience with IT infrastructure strategic planning, project management and policy development.
• Experience with network infrastructure technologies and cybersecurity controls.
• Experience with Microsoft 365 and Google Workspace, Windows/Mac endpoints, cloud architecture (AWS) and virtualization (VMware).
• Experience managing subject matter experts and cross‑functional IT professionals.

Responsibilities

• Ensure availability, performance, security, and reliability of IT infrastructure and services.
• Maintain a secure, compliant technology environment with governance and risk management.
• Translate organizational priorities into operational technology roadmaps.
• Establish operational disciplines for business continuity, disaster recovery, and service management.
• Oversee IT Operations investments, contracts, and vendor management for value delivery.
• Define and monitor metrics to drive service quality and continuous improvement.
• Build and lead a high-performing IT Operations team and culture of service excellence.
• Perform additional duties as assigned.

Skills

Strategic IT planning

Project management

Policy & procedure development

Team leadership

ITIL framework

Cybersecurity controls

Education

Master's degree in computer information systems or relevant equivalent

Tools

Microsoft 365

Google Workspace

Windows Server

Linux servers

VMware

AWS

Cisco networking equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of IT Operations

Full Time Management New York, NY, US 1 Attachments

Salary Range: $170,000.00 To $190,000.00 Annually

Director of IT Operations

Child Mind Institute

Midtown, NY

About Child Mind Institute

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

As part of the Information Technology (IT) team, you will report to the Chief Technology Officer. As the Director of IT Operations, you ensure that the Child Mind Institute's (CMI) technology services are secure, reliable, scalable, and responsive to the needs of the organization. You lead the teams, processes, vendors, and technology platforms that keep the organization operating effectively, enabling clinicians, researchers, educators, and staff to focus on delivering mission impact.

In addition, you own operational outcomes across infrastructure, end-user computing, service delivery, cybersecurity operations, cloud services, and vendor management. You are responsible for maintaining high service levels, reducing operational risk, optimizing technology investments, and continuously improving the efficiency and effectiveness of IT operations through leadership, governance, and execution.

This is an exempt, full-time position and requires a minimum of four (4) days per week in the office, as determined by your supervisor in our NYC headquarters office. The in-office requirement and schedule are subject to change based on the needs of the program and the organization.

You Will:

• Ensure the availability, performance, security, and reliability of CMI's technology infrastructure, including networks, telecommunications, collaboration platforms, end-user computing, cloud services, data center resources, and operationally supported applications.


• Maintain a secure and compliant technology environment by implementing and continuously improving access controls, identity governance, security monitoring, risk management practices, data protection safeguards, and change management processes.


• Translate organizational priorities into operational technology capabilities by partnering with IT and business leaders to develop and execute technology roadmaps that support CMI's clinical, research, educational, and administrative objectives.


• Establish and maintain operational disciplines that enable resilient service delivery, including business continuity, disaster recovery, incident response, crisis management, service management, and change management practices.


• Serve as the steward of IT Operations investments, ensuring technology resources, vendors, contracts, infrastructure, and services are managed efficiently, aligned with organizational priorities, and deliver measurable value.


• Define, monitor, and improve operational performance through meaningful metrics and service management practices, leveraging ITIL principles and other industry frameworks to drive service quality, user satisfaction, operational efficiency, and continuous improvement.


• Build and lead a high-performing IT Operations organization by establishing clear expectations, developing team capabilities, fostering accountability, and creating a culture of service excellence.


• Perform additional job-related duties as assigned.

You Have:

• Master's Degree in computer information systems or relevant equivalent.


• 7 years working experience in a senior IT role.


• Experience with IT infrastructure strategic planning and development, project management, and/or policy & procedure development.


• Experience with network infrastructure technologies and cybersecurity controls.


• Experience in Microsoft 365 and Google Workspace environments, Hybrid Windows and MacOS endpoint environments, Cisco Networking equipment, Windows and Linux server environments, Cloud architecture (AWS) and server virtualization (VMWare).


• Experience managing subject matter experts and cross-functional IT professionals.

Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, discounted tickets and entertainment perks programs. For more information about our benefits, please visit ouremployee benefits website .

Pay Range

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

EEO Disclaimer

Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.

Attachments (1)

Director of IT Operations JD 2026.08.docx