Director of IT Operations
Child Mind Institute
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Benefits offered by this job
Job summary
Child Mind Institute in Midtown, NY is hiring a Director of IT Operations to lead the IT team and ensure secure, reliable technology services that support clinicians, researchers, educators, and staff. You will oversee networks, cloud services, data centers, and end-user computing, partnering with leaders to align technology with mission goals.
We seek a candidate with a Master's in a related field and 7+ years in senior IT roles, with strong emphasis on security controls, ITIL governance, and
Qualifications
- Master's degree in computer information systems or equivalent.
- 7+ years in a senior IT leadership role.
- Experience with IT infrastructure strategic planning, development, and project management.
- Experience with network infrastructure technologies and cybersecurity controls.
- Experience in Microsoft 365 and Google Workspace environments, Hybrid Windows and MacOS endpoints, Cisco networking, Windows and Linux servers, AWS and VMware.
- Experience managing subject matter experts and cross-functional IT professionals.
Responsibilities
- Ensure the availability, performance, security, and reliability of CMI's technology infrastructure, including networks, collaboration platforms, end-user computing, cloud services, data center resources, and supported applications.
- Maintain a secure and compliant technology environment by implementing access controls, identity governance, security monitoring, risk management, data protection, and change management.
- Translate organizational priorities into operational technology capabilities by partnering with IT and business leaders to develop roadmaps supporting clinical, research, educational, and administrative objectives.
- Establish and maintain operational disciplines enabling resilient service delivery including business continuity, disaster recovery, incident response, and change management.
- Serve as the steward of IT Operations investments, ensuring resources, vendors, contracts, infrastructure, and services deliver measurable value.
- Define, monitor, and improve operational performance through metrics and ITIL-based service management practices to drive quality and efficiency.
- Build and lead a high-performing IT Operations organization with clear expectations and accountability.
- Perform additional job-related duties as assigned.
Skills
Education
Tools
Job description
We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.
As part of the Information Technology (IT) team, you will report to the Chief Technology Officer. As the Director of IT Operations, you ensure that the Child Mind Institute's (CMI) technology services are secure, reliable, scalable, and responsive to the needs of the organization. You lead the teams, processes, vendors, and technology platforms that keep the organization operating effectively, enabling clinicians, researchers, educators, and staff to focus on delivering mission impact.
We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.
As part of the Information Technology (IT) team, you will report to the Chief Technology Officer. As the Director of IT Operations, you ensure that the Child Mind Institute's (CMI) technology services are secure, reliable, scalable, and responsive to the needs of the organization. You lead the teams, processes, vendors, and technology platforms that keep the organization operating effectively, enabling clinicians, researchers, educators, and staff to focus on delivering mission impact.
- Ensure the availability, performance, security, and reliability of CMI's technology infrastructure, including networks, telecommunications, collaboration platforms, end-user computing, cloud services, data center resources, and operationally supported applications.
- Maintain a secure and compliant technology environment by implementing and continuously improving access controls, identity governance, security monitoring, risk management practices, data protection safeguards, and change management processes.
- Translate organizational priorities into operational technology capabilities by partnering with IT and business leaders to develop and execute technology roadmaps that support CMI's clinical, research, educational, and administrative objectives.
- Establish and maintain operational disciplines that enable resilient service delivery, including business continuity, disaster recovery, incident response, crisis management, service management, and change management practices.
- Serve as the steward of IT Operations investments, ensuring technology resources, vendors, contracts, infrastructure, and services are managed efficiently, aligned with organizational priorities, and deliver measurable value.
- Define, monitor, and improve operational performance through meaningful metrics and service management practices, leveraging ITIL principles and other industry frameworks to drive service quality, user satisfaction, operational efficiency, and continuous improvement.
- Build and lead a high-performing IT Operations organization by establishing clear expectations, developing team capabilities, fostering accountability, and creating a culture of service excellence.
- Perform additional job-related duties as assigned.
- Master's Degree in computer information systems or relevant equivalent.
- 7 years working experience in a senior IT role.
- Experience with IT infrastructure strategic planning and development, project management, and/or policy & procedure development.
- Experience with network infrastructure technologies and cybersecurity controls.
- Experience in Microsoft 365 and Google Workspace environments, Hybrid Windows and MacOS endpoint environments, Cisco Networking equipment, Windows and Linux server environments, Cloud architecture (AWS) and server virtualization (VMWare).
- Experience managing subject matter experts and cross-functional IT professionals.
Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website .
The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.
Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.
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