IT Operations Director: Cybersecurity & Service Desk Lead

NYCSCA; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

NYCSCA is seeking a Director of Operations within the Information Technology division to lead day-to-day operations of the IT Customer Service Center. The role requires strong cybersecurity, service desk, desktop support, RPA, telecom and mobile device expertise, plus proven staff management and project oversight capabilities.

The ideal candidate will coordinate with multiple departments and external partners, drive policy, and implement initiatives that align with the Authority’s strategic

Qualifications

• Twelve years of full-time experience, five years in administrative or managerial capacity.
• Bachelor’s degree in a related field is required.

Responsibilities

• Deliver core IT services within the division by managing people, processes, and projects.
• Recommend policies and procedures for operational and administrative matters.
• Ensure daily operations and issue resolution for policy and practice.
• Serve as liaison with Authority Departments, DOE, and contractors.
• Lead the Operations Committee and translate strategy into plans for teams.
• Develop procedures to form project-based teams and achieve goals.
• Prepare reports for policy development and governance.
• Define KPI/OKR roadmaps and security plans.
• Oversee IT infrastructure security architecture and costs.

Skills

Cybersecurity

Service Desk

Staff Management

Project Oversight

Desktop Support

Education

Bachelor's degree in related field

Tools

Microsoft Azure

UiPath

Power Automate

Office 365

SharePoint

PowerApps

ITIL

ServiceNow

BMC Remedy

Job description

NYCSCA is seeking a Director of Operations within the Information Technology division to lead day-to-day operations of the IT Customer Service Center. The role requires strong cybersecurity, service desk, desktop support, RPA, telecom and mobile device expertise, plus proven staff management and project oversight capabilities.

The ideal candidate will coordinate with multiple departments and external partners, drive policy, and implement initiatives that align with the Authority’s strategic