Director, Operations

NYC School Construction Authority; New York (NY); On-site; USD 131,000 - 223,000; Full time

Benefits offered by this job

Medical coverage

Pension Plan

Paid Time Off (PTO)

Transit Check Program

Tuition reimbursement

Job summary

NYC School Construction Authority seeks an experienced Director of Operations to oversee the Information Technology Customer Service Center. This role requires strong cybersecurity, service desk, desktop support, and RPA expertise, plus proven staff and project oversight capabilities and excellent stakeholder communication.

The ideal candidate will coordinate policy, strategy and daily operations, working across divisions and with external agencies to ensure reliable IT service delivery and

Qualifications

• Twelve years of full-time experience, five years in an administrative or managerial capacity.
• Baccalaureate Degree in related field.
• Experience in operations, construction, management, administration, or related field with staff leadership.

Responsibilities

• Deliver core IT services within a division by managing people and processes.
• Develop policies and procedures affecting operational/admin matters of the Authority.
• Serve as liaison between departments, DOE, government agencies and contractors.
• Member of the Operations Committee; develop strategies, policies and procedures.
• Plan, assign, direct, monitor, and evaluate staff performance.
• Prepare reports for policy development and organizational planning.

Skills

Microsoft Azure

Network security

Vulnerability management

UiPath

Power Automate

Power Apps

SharePoint

Office 365

ITIL

ServiceNow

Education

Baccalaureate Degree in related field

Tools

ServiceNow

BMC Remedy

Job description

Build your career while building NYC schools! The Information Technology Division manages the technology infrastructure which supports business operations: including personal computers, laptops, servers, printers, the internal network which connects them all, telephones, smartphones, and conference room equipment. By providing direct support to end users via the IT Service Desk, onsite office and jobsite support, and Training Classes IT supports application software (purchased such as Oracle, Primavera, Microsoft, and custom-written applications such as ORCMS, PTS, IEH, etc.).

Job Description Summary

The Director of Operations reports to the Chief Information Officer and is responsible for planning and overseeing the day-to-day operational activities of the Information Technology Customer Service Center Unit. The ideal candidate is an experienced technology leader with strong cybersecurity, service desk, desktop support, robotic process automation (RPA), telecommunication and mobile device expertise, proven staff management and project oversight capabilities, and effective customer service and stakeholder communication skills.

Job Description Responsibilities

Accountable to deliver core services within a division, through the management of people and/or processes and/or projects. Develops and makes recommendations concerning policies and procedures affecting the operational and administrative matters of the Authority. Ensures the daily operations and the resolution of special managerial, operational, and administrative problems pertaining to policy and practice. Serves as a principal liaison between the various Authority Departments and Divisions, Department of Education, government agencies and outside contractors and consultants in a wide range of operational and administrative areas. Serves as a member of the Departments Operations Committee, developing strategies, policies and procedures for their Department. Translates organization strategy into plans, programs, and objectives for their team(s). May develop and implement necessary procedures to bring various departments into a project-based team, working to achieve common goals. Oversees the preparation of reports on operational and administrative matters for use in the formulation of policy Develops and recommends to Senior Management Authority-wide policies and procedures affecting all aspects of Authority operations. Plans, assigns, directs, monitors, reviews, and evaluates work performed by assigned staff. Makes recommendations regarding recruitment, hiring, promotion, reassignment, and discipline. Performs related duties, as assigned.

Division Specific Tasks

Information Technology: Designs and implements Authority divisions' information technology requirements to best serve each division's functions and define its information needs. Supervises divisional staff in defining, developing, and facilitating implementation of an Authority-wide information system to assure the integrity and efficient management of Authority information. Develop functional requirements. Specifies and manages project teams. Facilitate information deliveries and reports on project status. Investigates the marketplace for new innovations and identifies new tools and techniques to accelerate delivery of information systems. Identifies and specifies Division's software and hardware needs. Generates and approves purchase orders for material resources and follow up support. Develops, enhances, and manages an organizational infrastructure designed to creatively position staff to handle workload. Implement standards designed to provide consistent levels of quality in the delivery of information technology systems; manages cost and productivity in the delivery of these services. Designs comprehensive security architectures and ensuring strict compliance with frameworks. Develops 30/60/90-day plans, defining KPIs (Key Performance Indicators) and OKRs (Objectives and Key Results), and planning security roadmaps. Evaluates business innovations against the threat landscape to build a secure-by-design baseline.

Preferred Skills

Experience with Microsoft, Azure, network-security and vulnerability-management. Strong knowledge of Microsoft Azure platform and supporting services. Advanced architecture-level knowledge of major software-bot platforms such as UiPath, and Microsoft Power Automate. Experience with Office365 with emphasis on SharePoint, PowerApps and Power Automate. Deep knowledge of Information Technology Infrastructure Library (ITIL) standards for incident, problem, and change management. Proficiency in enterprise tools like ServiceNow or BMC Remedy to track service level agreements (SLAs) and workflows.

Minimum Qualifications

Twelve years of full-time experience, five years must be in an administrative or managerial capacity. Baccalaureate Degree in related field. Civil Service Classification: Non-Competitive Posting End Date: 10/24/2026 Salary Range: $131,026 - $223,098 Education Baccalaureate Certifications (if required) Work Experience Twelve years of full time, administration, experience in operations, construction, management, administration, or a related field; five years must be in an administrative or managerial capacity or a satisfactory combination of education and experience.

Equal Employment Opportunity Statement

It is the policy of the New York City School Construction Authority (NYCSCA) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. In addition, the NYCSCA will provide reasonable accommodations for qualified individuals.

Benefits and Compensation

• Medical (100% employer paid for basic coverage available)
• Prescription Drug Options
• Dental & Vision Coverage
• NYC Qualified Pension Plan (QPP)
• Optional Retirement Savings Plans including 401K, 457 and IRA options
• Transit Check Program
• Public Loan Forgiveness Program
• Competitive Paid Time Off (PTO) Benefits

Professional Development

As part of our ongoing commitment to employee growth and development, the SCA’s Learning and Development (L&D) program offers a variety of valuable benefits. These include tuition reimbursement for continued education that is directly related to your current role, as well as access to a broad range of individual and organizational training opportunities. Trainings on leadership development, technical skill-building, compliance, personal and professional growth. These programs are designed to strengthen performance, boost engagement, and ensure our workforce is fully equipped to meet both current and future organizational goals.

Visa and Work Authorization

The SCA is interested in qualified candidates who are eligible to work in the United States. The SCA is not able to sponsor or take over sponsorship of an employment Visa at this time. We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees

Mission Statement

The School Construction Authority's (SCA) mission is to design and construct safe, attractive and environmentally sound public schools for children throughout the many communities of New York City. We are dedicated to building and modernizing schools in a responsible, cost-effective manner while achieving the highest standards of excellence in safety, quality and integrity.