IT Operations Coordinator — Hybrid, Multi-Site Growth

Ferrovial; Concession (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Ferrovial seeks an IT Coordinator to support day-to-day IT services across the organization. The role acts as a liaison among end users, IT teams, vendors, and business stakeholders to ensure reliable operation of computing, networks, and security systems.

The position coordinates IT support, cybersecurity, asset lifecycle, access administration, vendor services, and technology deployments while following policy and service standards.

Qualifications

• Associates degree in Information Technology, Computer Science, Information Systems, Business Technology or related field, Bachelor’s preferred
• 5-7+ years of experience supporting IT operations, end-user computing, telecommunications, asset management, access administration, or technology project coordination
• Experience supporting multi-site operations and working with service desk, ticketing, and asset management systems preferred
• Intermediate to Advanced knowledge in Microsoft Office products
• Strong written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, docking stations, monitors, printers, mobile devices, tablets, conference room technologies, Microsoft 365 apps, Teams, and related business systems
• Coordinate incidents and service requests through the ticketing system, including prioritization, escalation, user communication, and closure
• Troubleshoot hardware, software, connectivity, and end-user issues with escalation as needed
• Maintain accurate support records, technical documentation, and resolution histories
• Assist with administration, maintenance, and operational support of local IT infrastructure
• Coordinate vendor maintenance activities and service windows
• Support cybersecurity and compliance activities, asset lifecycle management, and access administration
• Maintain inventory records and manage asset lifecycle including disposal
• Coordinate onboarding/offboarding, workstation moves, and access provisioning
• Maintain building access records and security-related systems
• Coordinate IT project planning, scheduling, procurement, testing, deployment, and documentation
• Coordinate quotes and purchases with vendors, validate invoices
• Assist with audits, vulnerability tracking, and compliance evidence

Skills

IT Support

Desktop Support

Mobile Devices

Microsoft 365

Cybersecurity

Asset Management

Access Administration

Vendor Coordination

IT Project Coordination

Education

Associates degree

Bachelor’s preferred

Tools

Ticketing System

SharePoint

ITIL

Job description

Ferrovial seeks an IT Coordinator to support day-to-day IT services across the organization. The role acts as a liaison among end users, IT teams, vendors, and business stakeholders to ensure reliable operation of computing, networks, and security systems.

The position coordinates IT support, cybersecurity, asset lifecycle, access administration, vendor services, and technology deployments while following policy and service standards.