IT Operations Coordinator

Jobtailor; Tulsa (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking an IT Service Desk Coordinator to manage incidents and service requests from remote end users across branches. You will triage, assign, and track IT tickets, ensuring timely closure and clear communication with users.

The role involves coordinating onboarding and offboarding tasks, handling device requests, and maintaining asset inventory. Proficiency in Microsoft 365 apps and ITIL processes is essential, with occasional travel for rollouts and acquisitions.

Qualifications

• Associates or Bachelor’s degree preferred with IT focus.

Responsibilities

• Manage incoming Service Desk incidents and requests.
• Prioritize and categorize issues for assignment.
• Assign work to appropriate groups and team members.
• Track progress and closure of tickets.
• Provide weekly progress reports to stakeholders.
• Coordinate onboarding tasks for new IT hires.
• Coordinate offboarding tasks for departing employees.
• Submit quotes and orders via Dell Premier Portal.

Skills

Incident management

Project management

Troubleshooting

Asset inventory

Purchase requisitions

Education

Associates degree

Bachelor’s degree

Tools

Dell Premier Portal

OneDrive

SharePoint

Office Applications

Windows 11

Job description

• Manage incoming Service Desk Incidents & Requests
• Prioritize & categorize
• Assign to appropriate groups & team members
• Track progress and closure
• Report progress weekly
• Coordinate new hire onboarding tasks for IT
• Coordinate departing employee tasks for IT
• Request quotes & submit orders through the Dell Premier Portal
• Enter and track IT purchase requisitions
• Process new mobile device requests and submit orders
• Maintain small asset inventory
• Research and close IT vendor billing issues
• Manage small IT-led projects
• Create project plans
• Provide status reports
• Assist in establishing & maintaining IT process and procedures
• Coordinate IT staff meetings
• Schedule meetings
• Send out topics for discussion
• Track action items

Requirements

• Associates or Bachelor’s degree preferably with an IT focus
• A minimum of 2-5 year’s experience in an IT support role working with remote end users at branch offices
• Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11
• Excellent customer service and troubleshooting skills are required
• Occasional travel may be required to support rollouts, corporate acquisitions and other company projects
• Interest in an international environment
• Knowledge of Mobile Device Management systems
• Knowledge of working in an ITIL Based Service Desk

Core Competencies

Demonstrates expertise in managing IT service desk incidents and requests, with a strong focus on customer service, troubleshooting, and process improvement. Proficient in coordinating IT tasks, managing small projects, and utilizing Microsoft applications effectively.

Highest-signal resume keywords

• IT Support Experience
• Microsoft Applications Proficiency
• Customer Service Skills
• Mobile Device Management Knowledge
• ITIL Service Desk Knowledge

ATS Optimization Keywords

Hard Skills

• Incident Management
• Project Management
• Troubleshooting
• Asset Inventory Management
• Purchase Requisition Processing

Soft Skills

• Excellent Communication
• Team Coordination
• Problem Solving

Certifications & Qualifications

• Associates Degree
• Bachelor’s Degree

Industry Keywords

• ITIL
• Service Desk
• Remote Support
• Vendor Management
• Onboarding

Tools & Technologies

• Dell Premier Portal
• OneDrive
• SharePoint
• Office Applications
• Windows 11