Associate Engineer-Dedicated

Insight; Fort Worth (TX); On-site; USD 39,000 - 65,000; Full time

Job summary

Insight in Fort Worth, TX is seeking an Associate Engineer - Dedicated to deploy and monitor tools for new client transitions. This onsite role partners with senior engineers and project teams to document client environments before go-live and ensure smooth service delivery.

The candidate will work with DISM, MDT, SCCM, Intune, and related tooling in a hands-on lab/production setting, requiring 3–5 years of IT deployment experience and strong troubleshooting skills.

Qualifications

• 3–5 years of hands-on IT experience with deployment technologies.
• Experience with Windows networking, lab environments, and client deployments.
• Ability to develop clear, precise technical work instructions and SOPs.

Responsibilities

• Work with internal and external technology support teams to instrument customer networks, systems, applications, services, and business processes.
• Coordinate between internal teams and customer teams to ensure effective service delivery with various tools.
• Research, design, test and deploy cost-effective, flexible, highly available and agile solutions.
• Manage and maintain the monitoring framework: complete application availability and performance monitoring; troubleshoot issues; manage false positives/negatives; configuration, release and change management.
• Perform installations per design specifications; conduct pre-site preparations; document transfer.
• Document procedures and develop knowledgebase articles; train lab personnel.
• Assist internal teams in new customer service transitions; maintain customer satisfaction; flexible hours as needed.

Skills

IT experience

Deployment tech

Troubleshooting

Tools

DISM

Ghost

MDT

SCCM

Intune

JAMF

Linux

Job description

Select how often (in days) to receive an alert:

Associate Engineer-Dedicated

Ft Worth, TX, US, 76140

Requisition Number: 105890

Associate Engineer - Dedicated

Location: This is an onsite work opportunity in our Fort Worth, TX office

Salary: $65,000 annually

Shift: 8:00am - 4:30pm CST

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

The Associate Engineer is primarily responsible for deploying the tools necessary to manage and monitor new clients going through a service transition. This position involves working closely with senior engineers, project managers, and our clients to insure successful deployment, and documentation of our clients environment prior to the service going live. The engineer will be extremely proficient with all tools our business uses to deliver the service. Job responsibilities include:

• Work closely with internal and external technology support teams to ensure proper instrumentation of customer’s networks, systems, applications, services, and business processes
• Coordinate between internal teams and customer teams to ensure effective delivery of services with the aid of various tools
• Research, design, test and deploy solutions, which are cost-effective, flexible, highly available and agile.
• Manages and maintains the monitoring framework by:
  • Completing application availability and performance monitoring
  • Troubleshooting issues and implementing resolution of monitoring systems.
  • Management of false positives and negatives
  • Configuration, release and change management
• Perform installations according to design specifications; conduct pre-site preparations; and document transfer (internally & externally).
• Document procedures and develop knowledgebase articles.
• Aid internal teams in new customer service transitions
• All other duties as assigned

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Core Responsibilities

POC / First Article Build Execution

• Execute end-to-end First Article builds using Windows imaging technologies including DISM, WIM, and FFU
• Configure and validate OS settings, security policies, driver integration, and network configurations
• Test client MDM environments (Intune, Autopilot, Chrome Enterprise, Samsung KNOX) — troubleshooting deployment and enrollment issues in client-owned environments
• Perform functional testing: boot validation, network connectivity, user login, and client acceptance preparation
• Serve as a technical escalation point for labs, sales teams, and clients when troubleshooting complex build or configuration issues

Documentation & Process Consistency

• Develop ISO-compliant technical work instructions precise enough for any qualified technician to replicate the build
• Maintain QA checklists, build logs, as-built documentation, and change tracking records
• Capture time stamp for cost modeling data to support accurate project scoping and billing
• Partner with sales and pre-sales teams during new client onboarding and service transitions
• Design and produce asset tags from client-provided data using Teklynx CodeSoft and CorelDraw
• Process POC/First Article orders end-to-end including SAP functions (CNF, ZINT, ME2N) and Build Code Request management via Power Apps
• Train lab personnel on new build and imaging procedures
• Maintain customer satisfaction by investigating concerns, implementing corrective actions, and communicating clearly with clients and internal teams
• Flexibility to work outside normal business hours as project timelines require

What We're Looking For

We are looking for a technically strong, independently driven technician who takes pride in solving hard problems and documenting the solution so it never has to be solved again. The ideal candidate has solid hands‑on experience with deployment technologies, can troubleshoot complex issues without hand‑holding, and communicates with clarity — both in writing and in person. This role is well‑suited for someone ready to operate at a high level today, with the ambition to grow into a senior engineering role over time.

Core Requirements

• 3–5 years of hands‑on IT experience or production lab experience with a focus on deployment technologies, including DISM, Ghost, MDT, SCCM, ABM, ZTE, Arbor XR, Intune, JAMF, Linux
• Understanding of Windows networking: VLANs, Active Directory, DNS, DHCP, and Windows Remote Management (WinRM), Networking equipment (Cisco, HPE), VMWare
• Ability to develop clear, precise technical work instructions and SOPs that enable consistent, repeatable execution
• Proven ability to independently diagnose and resolve complex technical issues and develop lasting solutions
• Strong interpersonal and communication skills, both verbal and written, able to work effectively with clients, sales, and technical teams
• Ability to manage multiple concurrent builds and priorities in a fast‑paced lab environment
• Comfortable working onsite full‑time in a structured production lab environment
• Build and assemble computer hardware systems, integrating components and conducting functional validation

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
Job Segment: Outside Sales, Pre-Sales, Data Management, Quality Assurance, ERP, Sales, Data, Technology