IT Support Technician

Assa Abloy Ab; Milan (TN); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401(k) with company contributions

Job summary

ASSA ABLOY is seeking an IT Support Technician for on-site work at our Milan, Tennessee location. You will provide end-user technical support for ~2400 users across 33+ locations, handling hardware, software, and access issues via in-person, phone, or remote channels.

Responsibilities include triaging incidents, documenting resolutions, training end users, and supporting Active Directory, ERP applications, VPNs, and Citrix environments.

Qualifications

• Minimum 5+ years in a service desk or hands-on technical support environment.
• Experience supporting end users in manufacturing environments is preferred.
• Strong experience with Microsoft operating systems and Office products.

Responsibilities

• Provide day-to-day support of all business system software and hardware, including end-user devices and accounts.
• Diagnose and resolve hardware/software faults, via in-person, phone, or remote channels.
• Document incidents and resolutions in a ticketing system and update users on status.

Skills

Service desk experience

Technical troubleshooting

Customer focus

Communication skills

Multitasking

Education

HS diploma or GED

Associates degree in CS or related

Tools

iSeries

ERP applications

Active Directory

VPNs

Citrix

Job description

Are you passionate about computers and technology? Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in dynamic environments and love talking about technical challenges? If you answered yes to these questions, we should talk! This position will be performed onsite Monday through Friday at Ceco Door (an ASSA ABLOY company) Located in Milan, Tennessee. Come see who we are at: https://www.assaabloy.com/group/en/about-us Our team is growing and there has never been a more exciting time to join us!

What you would do as our IT Support Technician

You will carry out processes to identify, track, elevate, and resolve end‑user problems supporting ~2400 users spread over 33+ locations in the North American continent. This includes providing technical assistance to computer system users, answer questions or resolve computer problems for clients in person, via telephone, or from remote location. The role will have exposure to robotic automation, enterprise networking, world‑class technologies, and collabing in a global community.

• Provide day-to-day support of all business system software and hardware, including iSeries and/or ERP applications, end‑user hardware, software and accounts/access.
• Diagnose hardware/software faults and solve technical problems, either over the phone or face‑to‑face.
• Work within transactional ticketing system, documenting incidents and resolutions while keeping users updated of status.
• Work collaboratively with stakeholders to schedule and manage daily workload and special projects.
• Will be responsible for assisting and informing the purchasing process, configuring and installing new devices, and assisting with inventory management.
• Perform ad‑hoc training for end users in the proper use of hardware and/or software.
• Provide an exemplary and professional interface between the IT department and all customers by sending and receiving email, phone, and in person communications to ensure that information flow is accurate, timely, and professional.
• This position has the authority to stop action on work until concerns are resolved and to initiate and/or participate in identifying and implementing actions to correct existing and prevent future occurrences.
• Be available to fulfill assigned “on call” responsibilities.
• Other duties as assigned.

The Skills and Experience you need:

• High School Diploma or GED, required.
• Associate degree in computer science, information systems or related field and/or equivalent work experience, preferred.
• Minimum of 5+ years combined progressive experience working in a service desk or hands‑on technical support environment, preferred.
• Experience providing technical support in a manufacturing environment, preferred.
• Strong experience supporting Microsoft operating systems and Office products.
• Experience troubleshooting computer hardware, peripherals, networks, printers, VPNs, file shares, antivirus solutions, VoIP, Citrix, PDF applications, and other common software.
• Working knowledge of Microsoft Active Directory, software deployment, video conferencing, CAD applications, and telecommunications solutions.
• Strong communication, critical thinking, troubleshooting, and decision‑making skills.
• Ability to prioritize multiple requests and work independently with general direction.
• Detail‑oriented, methodical approach to resolving technical issues.
• A customer‑focused mindset and eagerness to work directly with end users.

This position is classified as non‑exempt (eligible for overtime) with an hourly pay range of $21.00 - $26.00. The final pay offered to the successful candidate will depend on experience, skill level, and other qualifications for the role.

What we offer!

• Paid time off, including sick and vacation days
• 12 paid holidays
• Medical, Dental, Vision, Life and AD&D Insurance
• Health and flexible savings accounts subject to eligibility requirements
• 401(k) with company contributions
• Tuition Reimbursement
• Learning and Career Development opportunities
• Employee Assistance Program
• Employee discount and recognition programs
• Well‑being and employee experience initiatives designed to support you throughout your career

All benefits and additional compensation are governed by applicable Company policies and plans as they currently exist and may be amended in the future.

Questions about this position should be directed to Brent Weeks at [e-mail].

Every application submitted for this position is personally reviewed by a member of our Door Group Talent Acquisition team, not a chatbot or automated screening tool. We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

Let’s create a safer and more open world - together!

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran #LI-SM1 #LI-OSA

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities.

Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities.

Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.