IT Operations Consultant - POS & Restaurant Tech (Remote)

McDonald's Corporation; Indiana (PA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hours

Remote work possible

Bonus: performance-based

Job summary

McDonald’s Corporation is seeking a motivated Consultant Technology to strengthen its IT Operations team and support restaurant technologies across Switzerland. The role bridges restaurant operations, support partners, and internal IT teams to ensure reliable technology services in a fast-paced environment.

With around 5 years in IT Operations, you will handle complex incidents, perform root cause analysis, and drive process improvements.

Qualifications

• Around 5 years of experience in IT Operations, IT Support, or a similar role.
• Solid general IT knowledge and strong troubleshooting capabilities.
• Strong analytical skills with the ability to understand both strategic and operational perspectives.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a dynamic business environment.
• Strong customer‑service mindset and solution‑oriented approach.
• Languages: Fluent English and French or German; Italian is considered an asset.

Responsibilities

• Manage complex incidents and escalations through to resolution, ensuring minimal business impact.
• Perform root cause analysis and implement sustainable corrective actions.
• Support, train, and guide external service providers and support partners.
• Define and maintain knowledge documentation, operational procedures, and certification frameworks for support partners.
• Drive continuous improvements in support processes and self‑service capabilities.
• Monitor service performance and identify opportunities for operational excellence.
• Coordinate the resolution of major incidents affecting restaurant operations.
• Provide Level 3 support for restaurant technologies, with a strong focus on POS systems and back‑office applications.
• Collaborate closely with restaurant operations, vendors, and internal IT teams.
• Translate technical topics into clear and actionable communication for non‑technical stakeholders.

Skills

IT Operations

Troubleshooting

Stakeholder management

Communication

Multi-tasking

English

French or German

Italian (asset)

Tools

PowerShell

Active Directory

ITIL

DNS/DHCP/VLANs

Job description

McDonald’s Corporation is seeking a motivated Consultant Technology to strengthen its IT Operations team and support restaurant technologies across Switzerland. The role bridges restaurant operations, support partners, and internal IT teams to ensure reliable technology services in a fast-paced environment.

With around 5 years in IT Operations, you will handle complex incidents, perform root cause analysis, and drive process improvements.