Tech Deployment & Operations Excellence Lead

McDonald's Corporation; Chicago (IL); On-site; USD 116,000 - 145,000; Full time

Benefits offered by this job

Sabbatical program

Tuition assistance

Flexible work arrangements

Job summary

McDonald’s Corporation is seeking a skilled Project/Program Manager to drive technology deployment projects across the U.S. technology platform, partnering with deployment leads and operations teams to deliver ambitious initiatives at scale.

You will lead governance, create detailed plans, and develop status reporting for leadership, while engaging stakeholders to ensure adoption and measurable impact across 13,000+ restaurants.

Qualifications

• 5-7 years of experience in program/project management, operations strategy, or a related field.
• Proven success delivering complex technical deployments as the accountable Project/Program Manager.
• Demonstrated ability to collaborate with cross-functional teams and manage stakeholder relationships.
• Experience developing and implementing performance metrics, reporting tools, or process improvements in a complex environment.
• Familiarity in program management tools and reporting platforms (e.g., Power BI, Tableau, Excel, Smartsheets).

Responsibilities

• Lead the planning, execution, and delivery of complex technology deployment projects, in partnership with technical deployment leads.
• Develop detailed project plans, timelines, and resource allocations to ensure timely and cost-effective delivery.
• Manage governance processes, including stage-gate reviews, RAID logs, and dashboards, to monitor project health and drive accountability.
• Partner with technical deployment leads, operations teams, and business stakeholders to ensure seamless execution and adoption of technology solutions.
• Create and maintain project status reporting to provide leadership with visibility into performance, progress, and key decisions.

Skills

Project management

Stakeholder management

Communication

Data-driven

Process improvement

Tools

Power BI

Tableau

Excel

Smartsheets

Job description

McDonald’s Corporation is seeking a skilled Project/Program Manager to drive technology deployment projects across the U.S. technology platform, partnering with deployment leads and operations teams to deliver ambitious initiatives at scale.

You will lead governance, create detailed plans, and develop status reporting for leadership, while engaging stakeholders to ensure adoption and measurable impact across 13,000+ restaurants.