Restaurant Tech Ops Lead

McDonald's; Lovejoy (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

4 college credit hours for OTP Pro

Paid sick leave or PTO

Tuition reimbursement through Archways

Employee discounts and free meals

Job summary

McDonald’s is seeking an Operations Technology Professional (OTP) Pro to support development and execution of in-restaurant technology, ensuring equipment runs at a high level for customers and crew. The role focuses on deploying, maintaining, and repairing restaurant hardware, software, and networks to keep operations smooth.

The OTP Pro will lead and train teams of OTPs, perform on-site and remote support, and coordinate upgrades and maintenance while traveling to restaurant locations as

Qualifications

• Responsible with good attention to detail and strong time management skills.
• Strong communication skills with the ability to effectively communicate technology issues, outcomes, needs and costs.
• Self-motivated with a thirst for knowledge.
• Flexible availability as some upgrades or equipment replacements must be completed during late evenings or early mornings. Weekend availability and on-call availability may be needed on occasion.
• Ability to travel to restaurants located in [insert location cities].
• Ability to lift up to 50 pounds.
• Must be 18 years old to apply.

Responsibilities

• Deploying, maintaining, and repairing restaurant hardware, software, and network technology in their organization’s restaurants.
• Upgrades: Perform certain self-installs and OS upgrades.
• Maintenance: Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment.
• Troubleshooting: Provide in house technology support to triage issues on-site and over the phone.
• Development: Train, develop and lead an organization of OTPs for restaurant-level support.
• Training: Provide necessary resources, tools and support as new technologies and initiatives are deployed.

Skills

Attention to detail

Time management

Communication skills

Self-motivated

Flexible availability

Travel to restaurants

Lifting up to 50 pounds

18 years old

Job description

McDonald’s is seeking an Operations Technology Professional (OTP) Pro to support development and execution of in-restaurant technology, ensuring equipment runs at a high level for customers and crew. The role focuses on deploying, maintaining, and repairing restaurant hardware, software, and networks to keep operations smooth.

The OTP Pro will lead and train teams of OTPs, perform on-site and remote support, and coordinate upgrades and maintenance while traveling to restaurant locations as