McOpCo Operations Consultant - Cleveland/Toledo

McDonald's; Cleveland (OH); On-site; USD 75,700 - 94,620; Full time

Benefits offered by this job

401(k) plan

Health and welfare benefits

Flexible work arrangements

Job summary

A leading global fast-food chain is seeking an Operations Consultant for the Cleveland/Toledo area. The role involves building relationships with key customers, ensuring restaurant staffing for optimal sales, and driving employee engagement initiatives. Candidates should possess a high school diploma, relevant field operations experience, and proven project management skills. Opportunities for a competitive salary and benefits available.

Qualifications

• Proven ability to influence and achieve results through others.
• Demonstrated project management implementation skills.
• Strong relationship management skills.

Responsibilities

• Build positive business relationships with key customers.
• Ensure restaurants are adequately staffed to maximize sales.
• Drive employee engagement surveys and action plans.
• Collaborate with Training & HR to build capabilities.
• Complete audits to ensure compliance with McDonald's standards.

Skills

Project management

Relationship management

Field Operations experience

Influencing skills

Education

High School Diploma or equivalent

Job description

Overview

McOpCo Operations Consultant - Cleveland/Toledo role at McDonald’s.

The role supports the Toledo, Ohio market and requires residence in the market.

Responsibilities

• Demonstrate McDonald’s values and leadership behaviors to build positive business relationships with key customers.
• Champion the McDonald’s People Promise by exhibiting, reinforcing, and following up on people drivers to gain commitment from management and crew.
• Ensure all restaurants in the patch are adequately staffed to maximize sales potential using McHire and related resources.
• Oversee reward and recognition programs.
• Ensure restaurant teams have the resources they need to perform their jobs effectively.
• Adhere to policies and procedures; follow up on communications; act on issues raised by crew and managers.
• Drive employee engagement surveys and action plans.
• Communicate and execute the wage and review program for crew and managers; ensure performance reviews are conducted.
• Encourage learning, development and personal growth.
• Collaborate with Operations Manager and General Managers to establish performance targets, conduct reviews, implement Performance Improvement Plans as needed, and measure results.
• Assist with recruiting, interviewing, and selecting managers based on staffing needs and diversity objectives.
• Educate restaurant managers on HR policies, laws, security, and safety procedures; ensure restaurant-level compliance.
• Partner with Training & HR to build capabilities to deliver on the People Promise and achieve business results.
• Choose the appropriate consulting approach based on restaurant performance; protect the McDonald’s brand by meeting QSC, food safety standards, and laws.
• Demonstrate Customer-First Service by observing operations, troubleshooting, taking corrective actions, and recognizing successes.
• Teach and coach managers to execute the 9 restaurant systems (QSC Play book/PACE) for consistent QSC results.
• Partner with PACE SME to conduct visits and develop action plans for improvements.
• Execute action plans to improve systems and achieve targeted results.
• Ensure Local Store Marketing, national and BU promotions, and new product/process executions are properly carried out.
• Collaborate on annual business planning for the Business Center and use available information to identify opportunities and threats.
• Foster a positive work environment and work alongside restaurant leadership to achieve results.
• Complete audits to ensure restaurants meet McDonald’s standard practices and procedures.

Qualifications

• High School Diploma or equivalent required.
• Field Operations experience.
• Proven project management implementation skills.
• Strong people/relationship management skills.
• Proven ability to influence and achieve results through others.

Compensation and Benefits

• Benefits eligible: Yes
• Bonus eligible: Yes
• Salary range: $75,700 - $94,620 per year (salary may vary based on experience and other factors).

Additional Information

Benefits include health and welfare benefits, a 401(k) plan, adoption assistance, educational assistance, flexible work arrangements, and time-off policies (sick leave, parental leave, vacation/PTO). Eligibility requirements apply.

McDonald’s is an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are available during the application and hiring process. Contact [e-mail] for accommodation requests. This policy prohibits discrimination and harassment of any kind in all terms and conditions of employment.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Consulting
• Industries: Restaurants