IT Operations & Communications Specialist

SHI International Corp.; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K savings plan

Flexible spending account

Job summary

SHI International Corp. in Charlotte, NC is seeking a Sr. IT Operations Specialist to develop departmental communication strategies for IT initiatives, draft content for updates, and manage release schedules. The role coordinates strategic IT priorities and supports presentations, ensuring alignment between IT and the business.

The candidate will drive continuous improvement by leveraging feedback and collaborating with multiple teams, reporting to the Charlotte office location.

Qualifications

• Bachelor's degree completed.
• 2-4 years of experience managing communication programs/projects.
• 2-4 years of experience working cross-functionally across teams and internal stakeholders.
• 2-4 years of experience in corporate communications preferred.
• Ability to travel to SHI, Partner, and Customer Events.

Responsibilities

• Develop effective departmental communication strategies for updates, priority programs, employee recognition, and IT incidents.
• Draft content, organise release schedules, and manage content for newsletters and quarterly updates.
• Provide project coordination for multiple strategic initiatives, including team enablement and training, event coordination and logistics, and business operations initiatives.
• Drive communication practices for monthly updates, presentation preparation, employee recognition, etc.
• Provide ongoing operational support for IT priorities and initiatives.
• Assist with project management and coordination of IT setup/AV needs for onsite presentations and meetings.
• Effectively communicate program updates from the IT Department to the business and internal communications to ensure alignment.
• Solicit input and leverage feedback to drive continuous improvement.

Skills

Project management

Communication

Data modeling

Education

Bachelor's degree

Job description

SHI International Corp. in Charlotte, NC is seeking a Sr. IT Operations Specialist to develop departmental communication strategies for IT initiatives, draft content for updates, and manage release schedules. The role coordinates strategic IT priorities and supports presentations, ensuring alignment between IT and the business.

The candidate will drive continuous improvement by leveraging feedback and collaborating with multiple teams, reporting to the Charlotte office location.