Senior Mobility Operations & Lifecycle Lead

SHI International Corp.; New Jersey; Hybrid; USD 90,000 - 130,000; Full time

Job summary

SHI International Corp. in Somerset, NJ, is seeking a Sr. IT Operations Specialist - Mobility to lead enterprise mobility strategy, governance, lifecycle management, and operational maturity within our IT Operations team.

This role reports to a hybrid on-site location and requires 10+ years in IT Operations with mobility focus; you will establish standards, manage vendor relationships (Verizon, AT&T, T-Mobile), drive continuous improvement, and define KPIs and SLAs.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 10+ years of experience in IT Operations with focus on mobility services.
• Expert-level proficiency with MDM platforms and mobile OS ecosystems (iOS, Android).
• Strong governance, lifecycle, and operational processes.
• Experience with Apple Business Manager and mobile carriers (Verizon, AT&T or T Mobile).
• KPI reporting tools experience (ServiceNow, Power BI).

Responsibilities

• Define and drive the enterprise mobility strategy aligned with business, security, and compliance objectives.
• Establish governance frameworks, policies, and standards for mobile device and mobility services.
• Develop and maintain mobility roadmaps focusing on scalability and operational efficiency.
• Lead end-to-end mobile device lifecycle management (procurement, provisioning, support, refresh, retirement).
• Standardize and mature mobility processes including SOPs, runbooks, and workflows.
• Drive continuous improvement initiatives to enhance service delivery.
• Serve as SME for mobility operations, policies, and lifecycle practices.
• Provide Tier 3 escalation support and guidance to operational teams.
• Define and track KPIs / SLAs for mobility services.
• Manage relationships with mobile carriers (Verizon, AT&T, T-Mobile).
• Drive cost optimization and monitor vendor performance.
• Lead mobility initiatives focused on process improvement and lifecycle optimization.
• Identify opportunities for automation and workflow enhancements.

Skills

Governance

Lifecycle management

Mobility services

Vendor management

Cross-functional collaboration

ITIL processes

Problem solving

Education

Bachelor's degree or equivalent

Tools

MDM platforms

Apple Business Manager

Power BI

ServiceNow

Job description

SHI International Corp. in Somerset, NJ, is seeking a Sr. IT Operations Specialist - Mobility to lead enterprise mobility strategy, governance, lifecycle management, and operational maturity within our IT Operations team.

This role reports to a hybrid on-site location and requires 10+ years in IT Operations with mobility focus; you will establish standards, manage vendor relationships (Verizon, AT&T, T-Mobile), drive continuous improvement, and define KPIs and SLAs.