IT Operations & Communications Specialist

SHI International Corp; North Carolina; On-site; USD 70,000 - 90,000; Full time

Job summary

SHI International Corp. in Charlotte, NC is seeking a Sr. IT Operations Specialist to develop and manage departmental communication strategies for IT programs, incidents, and updates.

This role coordinates strategic initiatives and supports IT priorities. You will draft content, manage release schedules, coordinate events, and ensure alignment between IT and the business. Travel to SHI, partner, and customer events is required.

Qualifications

• 2-4 years of experience managing communication programs/projects.
• 2-4 years of experience working cross-functionally across teams and internal stakeholders.
• 2-4 years of experience in corporate communications preferred.
• Ability to travel to SHI, Partner, and Customer Events.
• Completed Bachelor’s degree

Responsibilities

• Develop effective departmental communication strategies for business updates, priority program initiatives, employee recognition, and IT Incidents/Responses.
• Draft content, organize release schedules, and manage content for all communication initiatives (newsletters, quarterly updates, AHODs, etc.).
• Provide project coordination for multiple strategic initiatives, including team enablement and training, event coordination and logistical planning, and business operations initiatives.
• Drive communication practices for monthly comms updates, presentation preparation, employee recognition, etc.
• Assist with project management and coordination of IT setup/ AV needs for onsite presentations and meetings.
• Effectively communicate program updates from the IT Department to the business and internal communications to ensure alignment and updates.

Skills

Project coordination

Stakeholder management

Communication

Content development

Event planning

Education

Bachelor's degree

Tools

AV setup

Job description

SHI International Corp. in Charlotte, NC is seeking a Sr. IT Operations Specialist to develop and manage departmental communication strategies for IT programs, incidents, and updates.

This role coordinates strategic initiatives and supports IT priorities. You will draft content, manage release schedules, coordinate events, and ensure alignment between IT and the business. Travel to SHI, partner, and customer events is required.