IT Operations Center Analyst — 24/7 NOC Support

Texas A&M University; College Station (TX); On-site; USD 48,000 - 50,000; Full time

Job summary

Texas A&M University in College Station seeks an IT Operations Support I to join the 24/7 IT Operations Center. You will provide first-level monitoring, incident documentation, and customer-focused technical support across campus systems.

Responsibilities include triage, ticket updates, escalation per ITSM procedures, and assisting with security and operational tasks. You will train student workers and ensure accurate handoffs between shifts.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Four months of student worker and/or customer service experience.

Responsibilities

• Provide first-level monitoring and incident documentation in a 24/7 Operations Center.
• Assist with incident triage, ticket updates, and escalation to Tier 2/3 as needed.
• Maintain system security and support enterprise operations across campus sites.
• Train and supervise departmental student workers and coordinate handoffs.

Skills

Multitasking

Customer service

Communication

Monitoring tools

ITSM

Incident coordination

Troubleshooting

Education

Bachelor's degree or equivalent

Four months student worker experience

Tools

ITSM software

Monitoring software

Ticketing systems

Job description

Texas A&M University in College Station seeks an IT Operations Support I to join the 24/7 IT Operations Center. You will provide first-level monitoring, incident documentation, and customer-focused technical support across campus systems.

Responsibilities include triage, ticket updates, escalation per ITSM procedures, and assisting with security and operational tasks. You will train student workers and ensure accurate handoffs between shifts.