24/7 IT Operations Support NOC Analyst I

Texas A&M University System; College Station (TX); On-site; USD 48,000 - 50,000; Full time

Job summary

Texas A&M University in College Station, TX seeks IT Operations Support I to monitor enterprise systems, triage alerts, and document incidents in a 24/7 IT Operations Center. The entry‑level role focuses on learning operational workflows and delivering customer‑focused technical support across multiple areas.

Responsibilities include incident coordination, system monitoring, and knowledge sharing, with opportunities to train student workers and contribute to service improvements.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Four months of student worker and/or customer service experience.
• Preferred: Degree in Information Technology related field.
• ITIL Foundation or similar certifications recommended.

Responsibilities

• Monitors enterprise systems and platforms for service health.
• Identifies, documents, and elevates alerts and incidents per ITSM procedures.
• Maintains accurate incident records and escalates to Tier 2/3 when needed.
• Assists with monitoring and maintaining system security.
• Provides observations supporting root‑cause analysis and problem management.
• Trains and supervises departmental student workers.
• Coordinates operational tasks and supports cross‑team communication.
• Promotes documentation and knowledge sharing across teams.

Skills

Customer service

Ticketing

Communication

Multitasking

Teamwork

Education

Bachelor's degree or equivalent combination of education and experience

Four months of student worker and/or customer service experience

Tools

ITSM ticketing systems

Job description

Texas A&M University in College Station, TX seeks IT Operations Support I to monitor enterprise systems, triage alerts, and document incidents in a 24/7 IT Operations Center. The entry‑level role focuses on learning operational workflows and delivering customer‑focused technical support across multiple areas.

Responsibilities include incident coordination, system monitoring, and knowledge sharing, with opportunities to train student workers and contribute to service improvements.