IT Operations Support I (NOC) - 24/7 Center

TAMU Press; College Station (TX); On-site; USD 48,000 - 50,000; Full time

Job summary

Texas A&M University is seeking an IT Operations Support I in College Station, TX. This entry‑level role provides first‑level monitoring, incident documentation, and service health support in a 24/7 IT Operations Center. Responsibilities include escalations, knowledge sharing, and customer communication.

The position emphasizes training, departmental documentation, and collaboration across IT and facilities, with a salary range of $47,500–$50,000 and an onsite work arrangement.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Four months (one semester) of student worker and/or customer service experience.

Responsibilities

• Assist with monitoring enterprise systems and platforms for service health.
• Identify, document, and escalate alerts and incidents per ITSM procedures.
• Assist with maintaining accurate incident records and escalate to Tier 2/3 as needed.
• Assist with monitoring and maintaining system security.
• Provide observations supporting root‑cause analysis and problem management.
• Train and supervise departmental student workers.
• Investigates, troubleshoots, and resolves IT issues.
• Provide centralized technical support for campus and regional locations.
• Research, recommend, and resolve technical and procedural issues.
• Respond to customer and stakeholder communications through approved channels.
• Provide estimates, progress updates, and operational context.
• Work with staff to define departmental technology needs.
• Recommend improvements to enhance efficiency and service reliability.
• Ensure work accuracy and compliance with departmental standards.
• Serve as liaison between technical teams, management, and end users.
• Participate in shift handoffs to ensure continuity.
• Maintain documentation, troubleshooting guides, and knowledge‑base content.
• Provide feedback on process gaps and documentation needs.
• Promote user and staff independence through clear documentation.
• Conduct operational walkthroughs and support IT and facilities activities.
• Support data center operations including security, access, and infrastructure monitoring.
• Monitor facility indicators and escalate concerns.
• Assist with contractor oversight in secure areas.
• Contribute to technical standards and process improvements.
• Assist with deployment and adoption of new technologies and monitoring tools.
• Provide feedback on usability, workflow integration, and operational impact.
• Participate in required training and professional development.

Skills

Monitoring tools

ITSM / ticketing

Customer service

Troubleshooting

Communication

Documentation

Education

Bachelor's degree or equivalent

Tools

ITSM systems

Job description

Texas A&M University is seeking an IT Operations Support I in College Station, TX. This entry‑level role provides first‑level monitoring, incident documentation, and service health support in a 24/7 IT Operations Center. Responsibilities include escalations, knowledge sharing, and customer communication.

The position emphasizes training, departmental documentation, and collaboration across IT and facilities, with a salary range of $47,500–$50,000 and an onsite work arrangement.