IT Operations & Automation Analyst II

Milliman, Inc.; New York (NY); Hybrid; USD 39,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) with company match

Discretionary bonus program

PTO and holidays

Job summary

Milliman’s Practice Support Services (PSS) seeks an IT Operations Analyst II to deliver advanced desktop and endpoint support, drive automation, and lead secure, scalable improvements across IT operations. The role blends Level 2/3 support with AI-enabled service enhancements and strong governance.

You will implement automations, manage Windows endpoints, and contribute to audits, change control, and documentation while mentoring junior staff in a global, distributed team.

Qualifications

• Minimum 5 years of hands-on experience in desktop support, IT operations, systems administration or endpoint management.
• Advanced experience with Windows, Microsoft 365, Active Directory and ITSM platforms.
• Strong PowerShell skills, including error handling, secure credential handling and maintainable code.
• Hands-on experience building automations or integrations with workflow tools, APIs or JSON.
• Practical understanding of generative AI, including its limitations and need for human validation.
• Experience with change management, audit evidence, patching and ITSM practices.
• Excellent communication, prioritization and mentoring skills in a global, distributed team.

Responsibilities

• Own and resolve complex Level 2/3 incidents and service requests across Windows, identity, endpoint, collaboration, application, hardware, and office technology environments.
• Lead technical investigation, root-cause analysis, problem management, and corrective actions for recurring or high-impact issues; document findings and communicate with stakeholders.
• Drive escalated tickets to resolution, working with other IT teams and vendors.
• Mentor Level 1 support staff on troubleshooting methods, escalation criteria, and knowledge transfer.
• Participate in an on-call rotation for after-hours and weekend support when required.

Skills

Windows

Microsoft 365

Active Directory

PowerShell

Automation / scripting

AI familiarity

ITSM

Communication

Mentoring

Tools

Intune

SCCM

Autopilot

Jamf

Power Automate

Power Apps

Job description

Milliman’s Practice Support Services (PSS) seeks an IT Operations Analyst II to deliver advanced desktop and endpoint support, drive automation, and lead secure, scalable improvements across IT operations. The role blends Level 2/3 support with AI-enabled service enhancements and strong governance.

You will implement automations, manage Windows endpoints, and contribute to audits, change control, and documentation while mentoring junior staff in a global, distributed team.