IT Operations & Automation Analyst II

Milliman, Inc; Atlanta (GA); Hybrid; USD 47,000 - 86,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Plan with company match

Paid Time Off (PTO)

Holidays

Life Insurance & AD&D

Disability coverage

Parental leave support

Job summary

Milliman, Inc. is seeking an IT Operations Analyst II to provide advanced support and lead automation efforts across Windows, identity and endpoint environments. Expect on-call rotations and cross-team collaboration to resolve complex incidents while improving security and governance.

The role emphasizes building AI-assisted workflows, maintaining runbooks and ensuring auditability in a global, distributed IT team. Hybrid work from NYC or Atlanta offices is required.

Qualifications

• Minimum 5 years of hands-on experience in desktop support, IT operations, or endpoint management.
• Advanced experience with Windows, Microsoft 365, Active Directory and ITSM platforms.
• Strong PowerShell skills, including error handling and secure credential management.
• Experience building automations with workflow tools, APIs or JSON.
• Practical understanding of generative AI, privacy risks and human validation needs.
• Experience with change management, audit evidence, patching and ITSM practices.
• Excellent communication, prioritization and mentoring in a distributed global team.

Responsibilities

• Own and resolve complex Level 2/3 incidents across Windows, identity, endpoint, collaboration, and hardware.
• Lead investigations, root-cause analysis and corrective actions; document findings for stakeholders.
• Drive escalations to resolution with other IT teams and vendors.
• Mentor Level 1 staff on troubleshooting, escalation criteria and knowledge transfer.
• Participate in on-call rotation for after-hours and weekend support when required.
• Identify and prioritize AI/automation opportunities to reduce manual work and speed resolution.
• Design, build, test and maintain automations for endpoint management and software deployment.
• Prototype AI-assisted support use cases with human review built in.
• Apply security practices, change control and evidence for compliance and audits.

Skills

IT operations

Desktop support

Systems administration

Endpoint management

PowerShell

Automation / scripting

Microsoft 365

Active Directory

ITSM

Communication skills

Tools

Intune

SCCM

Autopilot

Jamf

Power Automate

Power Apps

PowerShell

Git

Job description

Milliman, Inc. is seeking an IT Operations Analyst II to provide advanced support and lead automation efforts across Windows, identity and endpoint environments. Expect on-call rotations and cross-team collaboration to resolve complex incidents while improving security and governance.

The role emphasizes building AI-assisted workflows, maintaining runbooks and ensuring auditability in a global, distributed IT team. Hybrid work from NYC or Atlanta offices is required.