Senior IT Operations & Automation Analyst

Milliman, Inc; New York (NY); Hybrid; USD 54,000 - 86,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Bonus program

FSAs

PTO

Paid holidays

Family benefits

Parental leave

Life insurance

Disability insurance

Job summary

Milliman is seeking an IT Operations Analyst II to provide advanced support and drive AI-enabled service improvements across Windows, identity, and endpoint environments. You will lead complex incidents, mentor junior staff, and develop automated solutions with PowerShell and Power Automate.

The role emphasizes security, governance, and auditability, with hybrid work from NYC or Atlanta and on-call support as needed. Strong collaboration across global teams is expected.

Qualifications

• Minimum 5 years of hands-on experience in desktop support, IT operations, systems administration or endpoint management.
• Advanced experience with Windows, Microsoft 365, Active Directory, and ITSM platforms.
• Strong PowerShell skills including error handling and secure credential handling.
• Hands-on experience building automations or integrations with workflow tools, APIs or JSON.
• Practical understanding of generative AI, including limitations and human validation.

Responsibilities

• Own and resolve complex Level 2/3 incidents and service requests across Windows, identity, endpoint, collaboration, application, hardware, and office technology environments.
• Lead technical investigation, root-cause analysis, problem management, and corrective actions; document findings for stakeholders.
• Drive escalated tickets to resolution with IT teams and vendors; mentor Level 1 staff.
• Design, build, test and maintain automations for endpoint management, software deployment, identity tasks, reporting and compliance evidence using PowerShell and Power Automate.
• Lead or contribute to IT projects, pilots and migrations; support change control and audits.

Skills

Windows

Microsoft 365

Active Directory

ITSM platforms

PowerShell

Power Automate

Power Apps

Generative AI

Change management

Communication

Tools

Intune

SCCM

Autopilot

Jamf

Power Automate

Power Apps

Git

Job description

Milliman is seeking an IT Operations Analyst II to provide advanced support and drive AI-enabled service improvements across Windows, identity, and endpoint environments. You will lead complex incidents, mentor junior staff, and develop automated solutions with PowerShell and Power Automate.

The role emphasizes security, governance, and auditability, with hybrid work from NYC or Atlanta and on-call support as needed. Strong collaboration across global teams is expected.