IT Operations & Automation Analyst II

Milliman; New York (NY); Hybrid; USD 54,000 - 87,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan

Discretionary Bonus

FSA

PTO

Holidays

Family Benefits

Parental Leave

Life Insurance

Disability Insurance

Job summary

Milliman in New York is seeking an IT Operations Analyst II to deliver advanced technical support and drive secure, scalable improvements across IT operations. The role blends L2/L3 support with AI-enabled automation, endpoint management, and governance, delivering reliable solutions while upholding security and customer service standards.

You will own complex incidents, mentor staff, design automations, and participate in on-call rotations, based in a hybrid NYC or Atlanta footprint with a

Qualifications

• Minimum 5 years of hands-on experience in desktop support, IT operations, systems administration or endpoint management.
• Advanced experience with Windows, Microsoft 365, Active Directory, and ITSM platforms.
• Strong PowerShell skills with secure credential handling and maintainable code.
• Hands-on automation experience with workflow tools, APIs or JSON.
• Practical understanding of generative AI, including privacy risks and human validation.
• Experience with change management, audit evidence, patching and ITSM practices.
• Excellent communication, prioritization and mentoring skills in a global, distributed team.

Responsibilities

• Own and resolve complex Level 2/3 incidents across Windows, identity, endpoint and collaboration environments.
• Lead investigations, root-cause analysis and corrective actions with documentation for stakeholders.
• Drive escalations to resolution with other IT teams and vendors.
• Mentor Level 1 staff on troubleshooting, escalation criteria and knowledge transfer.
• Participate in on-call rotation for after-hours and weekend support.
• Design, build and maintain automations for endpoint management, software deployment and compliance evidence.
• Prototype AI-assisted support use cases with human review built in.
• Apply secure AI practices and document runbooks with rollback plans.

Skills

PowerShell

Windows

Microsoft 365

Active Directory

ITSM

Automation

AI knowledge

Communication

Mentoring

Tools

Intune

SCCM

Autopilot

Jamf

Power Automate

Power Apps

Job description

Milliman in New York is seeking an IT Operations Analyst II to deliver advanced technical support and drive secure, scalable improvements across IT operations. The role blends L2/L3 support with AI-enabled automation, endpoint management, and governance, delivering reliable solutions while upholding security and customer service standards.

You will own complex incidents, mentor staff, design automations, and participate in on-call rotations, based in a hybrid NYC or Atlanta footprint with a