Hybrid Security-Focused Service Operations Analyst II

Weill Cornell Medicine; New York (NY); Hybrid; USD 103,000 - 118,000; Full time

Job summary

Weill Cornell Medicine in Midtown, New York City, seeks a Senior IT Operations Analyst II with a security focus to lead IT operations across networks, security, and infrastructure. You will identify incidents, analyze events, and guide root-cause analysis while coordinating resolution efforts in a 24x7 environment.

The role requires strong technical leadership, collaboration with engineering teams, and experience with monitoring tools, LDAP/Active Directory, DNS/DHCP, and cloud technologies.

Qualifications

• Excellent written and verbal communication skills.
• Results driven in fast-paced environments.
• Ability to work independently with minimal supervision.
• Strong operations, troubleshooting and critical thinking abilities.
• Technical acumen spanning multiple domains.

Responsibilities

• Monitor and troubleshoot processes, triage incidents and recover for infrastructure, applications and data center environments.
• Escalate IT issues and collaborate with application and operations teams.
• Drive incident trend analysis and continual improvement initiatives.
• Document operational requirements and participate in service forums.
• Serve as escalation point for junior analysts and ensure operational readiness during service transitions.

Skills

Communication skills

Independent worker

Operations

Troubleshooting

Root cause analysis

Technical acumen

Education

Bachelor's Degree

Tools

PowerShell

Bash

Python

Perl

Job description

Weill Cornell Medicine in Midtown, New York City, seeks a Senior IT Operations Analyst II with a security focus to lead IT operations across networks, security, and infrastructure. You will identify incidents, analyze events, and guide root-cause analysis while coordinating resolution efforts in a 24x7 environment.

The role requires strong technical leadership, collaboration with engineering teams, and experience with monitoring tools, LDAP/Active Directory, DNS/DHCP, and cloud technologies.