Academic IT Operations & Admin Specialist

Manhattan University; New York (NY); On-site; USD 65,000 - 105,000; Full time

Job summary

Manhattan University in Riverdale, NY seeks an IT Operations & Administrative Specialist to provide administrative and technical support across ITS. You will coordinate purchasing, invoices, contracts, asset management, and classroom technology support to ensure reliable services for faculty, staff, and students.

This role emphasizes strong organization, customer service, and problem-solving skills, with hands-on technical support and collaboration across university departments.

Qualifications

• Associate’s or Bachelor’s degree in IT, IS, Business Admin or related field.
• Experience supporting Windows and macOS desktop environments.
• Experience with Microsoft 365 applications and common desktop software.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Process ITS invoices accurately and in a timely manner.
• Track departmental expenditures and assist with budget reconciliation.
• Prepare and submit IT-related contracts for review and approval.
• Maintain departmental contract records and monitor renewal dates.
• Generate reports on spending, invoices, contracts, and operational activities.
• Coordinate purchasing of IT hardware, software, licensing, and technology services.
• Maintain vendor records and assist with vendor communications.
• Serve as the primary point of contact for University's operator telephone line, providing courteous customer service, responding to inquiries, and directing calls to the appropriate personnel as needed.
• Work collaboratively with Procurement, Finance, and General Counsel to ensure compliance with University purchasing and contracting procedures.
• Provide Tier I and Tier II technical support to faculty, staff, and students.
• Respond to, troubleshoot, and resolve Help Desk tickets in accordance with departmental service standards.
• Diagnose hardware, software, printer, mobile device, and peripheral issues.
• Escalate complex technical issues to appropriate ITS staff when necessary.
• Assist users with Microsoft 365 applications, university-supported software, and common technology services.
• Create and maintain user documentation and knowledge base articles to improve self-service support.
• Assist in the daily operation of the ITS Help Desk.
• Monitor ticket queues and help ensure timely responses to support requests.
• Collaborate with student Help Desk employees to provide quality customer service.
• Provide day-to-day guidance and technical assistance to student workers.
• Assist with onboarding and training student employees on Help Desk procedures and customer service best practices.
• Support continuous improvement of Help Desk processes and documentation.
• Inventory, tag, and maintain records for University-owned IT equipment.
• Configure, deploy, and replace computers, peripherals, and related technology for faculty and staff.
• Coordinate equipment lifecycle activities, including replacement, redeployment, and disposal.
• Maintain accurate asset management documentation.
• Support onboarding of new employees by ensuring technology is installed, configured, and operational prior to their first day.
• Assist in maintaining classroom and conference room technology to ensure readiness for instruction and meetings.
• Troubleshoot classroom audiovisual and presentation equipment, including projectors, displays, instructor workstations, and conferencing systems.
• Coordinate repairs and maintenance with ITS staff or external vendors as needed.
• Perform routine inspections and preventative maintenance of instructional technology.
• Provide technical support for classroom and campus events requiring audiovisual equipment.
• Serve as an administrative liaison between ITS and University departments including Procurement, Finance, Human Resources, Facilities, and General Counsel.
• Coordinate with campus departments regarding technology purchases, equipment deployments, and operational needs.
• Assist with departmental projects and initiatives that improve ITS services and operational efficiency.

Skills

Windows & macOS support

Microsoft 365 applications

Customer service

Communication skills

Education

Associate’s or Bachelor's degree in Information Technology, Information Systems, Business Administration, or related field

Tools

Banner ERP

Ellucian Colleague

Workday

PeopleSoft

Job description

Manhattan University in Riverdale, NY seeks an IT Operations & Administrative Specialist to provide administrative and technical support across ITS. You will coordinate purchasing, invoices, contracts, asset management, and classroom technology support to ensure reliable services for faculty, staff, and students.

This role emphasizes strong organization, customer service, and problem-solving skills, with hands-on technical support and collaboration across university departments.