IT Operations Admin - Access, Security & Onboarding

Pearl (Pearl AI); Lehi (UT); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid: 3-days in office

Ongoing Training and Development

Unaccrued, Flexible PTO

Competitive Benefit and Compensation

Job summary

Pearl (Pearl AI) is seeking an IT Operations Administrator to own the day-to-day health of Pearl's IT environment. You will be the first point of contact for employee IT requests, ensure secure and well-maintained systems, and manage access onboarding/offboarding.

Collaborate with Security Operations & Compliance to align with SOC 2, HIPAA, and GDPR controls. You will support identity, access, endpoints, and asset management, while maintaining vendor and tool onboarding processes.

Qualifications

• 2+ years of experience in IT administration, helpdesk, or systems management.
• Hands-on experience with endpoint management, MDM, and identity/access management platforms.
• Experience administering Google Workspace and other SaaS tools.
• Experience supporting onboarding and offboarding and working in a ticketing workflow.
• Strong written and verbal communication skills, with a service-minded approach.
• Ability to work independently and prioritize in a fast-paced, small-team environment.
• Willingness to work from our Lehi, Utah office 3 days per week.

Responsibilities

• Serve as first point of escalation for internal IT requests and tickets, triaging and resolving issues within agreed turnaround times.
• Track ticket volume and turnaround, and recommend process improvements.
• Maintain IT knowledge base articles and employee how-to guides.
• Run new-hire onboarding and offboarding, including provisioning and deprovisioning of accounts, hardware, and system access.
• Administer identity and access management, SSO, role-based permissions, and least-privilege access across SaaS tools.
• Perform periodic user access reviews and remediate findings.
• Manage the device fleet, including MDM enrollment, patching, encryption, and compliance monitoring.
• Administer and monitor SaaS platform and cloud configurations for security and availability.
• Maintain the IT asset inventory and software licenses, and manage renewals.
• Collect and maintain IT control evidence for audits in partnership with the Security Operations & Compliance Analyst.
• Follow and help improve IT-related SOPs and policies.
• Support IT aspects of vendor and new-tool onboarding.

Skills

Communication skills

Self-management

Customer service mindset

Attention to detail

Tools

Google Workspace

MDM

SSO

Vanta

Notion

Slack

Job description

Pearl (Pearl AI) is seeking an IT Operations Administrator to own the day-to-day health of Pearl's IT environment. You will be the first point of contact for employee IT requests, ensure secure and well-maintained systems, and manage access onboarding/offboarding.

Collaborate with Security Operations & Compliance to align with SOC 2, HIPAA, and GDPR controls. You will support identity, access, endpoints, and asset management, while maintaining vendor and tool onboarding processes.