IT Operations & Access Specialist

ICCU; Chubbuck (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

ICCU is seeking an IT Operations Administrator to support daily IT operations, manage identity and access, asset lifecycle, budgeting, audits, and training environments. This role emphasizes secure, compliant IT systems and adherence to established processes.

You will administer user permissions, assist with asset inventory and lifecycle tracking, and generate monthly reports while maintaining documentation and change control procedures.

Qualifications

• Bachelor's degree required; CS/CIS/Business preferred.
• 0–3 years IT operations or relevant experience.
• Basic understanding of IT systems and security principles.
• Familiarity with ITIL principles or ticketing systems (Jira, ServiceNow, JSM).
• Strong organizational, analytical, and communication skills.

Responsibilities

• Administer and maintain accurate user access permissions across multiple platforms (Active Directory, SaaS applications, on-prem systems).
• Assist with IT asset inventory, audits, and lifecycle tracking.
• Ensure asset costs stay within the IT budget.
• Support setup and maintenance of training environments to ensure full readiness for training classrooms including system refreshes and upgrades.
• Generate and distribute operational reports (asset utilization, compliance status, permissions and budgets).
• Maintain accurate documentation for processes and configurations.
• Oversee change control and assist in audits.
• Assist with internal and external audits, ensuring adherence to IT governance frameworks.
• Deliver monthly IT and Green Team training while maintaining high-quality, up-to-date operational documentation.
• Maintain IT documentation standards, ensuring accuracy, consistency, and accessibility across all teams.
• Provide Tier3 operational support for escalated issues.
• Other duties as assigned.

Skills

Organizational skills

Analytical skills

Communication skills

IT security principles

ITIL familiarity

Ticketing systems (Jira/ServiceNow/JSM

Education

Bachelor's degree

CS/CIS/Business degree preferred

Tools

Active Directory

SaaS applications

On-prem systems

Jira

ServiceNow

JSM

Job description

ICCU is seeking an IT Operations Administrator to support daily IT operations, manage identity and access, asset lifecycle, budgeting, audits, and training environments. This role emphasizes secure, compliant IT systems and adherence to established processes.

You will administer user permissions, assist with asset inventory and lifecycle tracking, and generate monthly reports while maintaining documentation and change control procedures.