IT Ops & PACS Support Analyst

Rippling; Plano (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid vacation & holidays

Health, dental, and vision benefits

Insurance plans (life/long-term)

401(k) with company match

Fringe benefits

Annual Education stipend

Job summary

CIVIE is seeking an IT Operations Analyst to monitor, maintain, and support our IT infrastructure and day-to-day technology operations. This role collaborates with IT, business users, and clients to ensure reliable, secure systems and availability, including PACS applications.

The candidate will handle incident response, hardware/software troubleshooting, and user account management while participating in on-call rotations and supporting onboarding/offboarding efforts.

Qualifications

• Bachelor’s degree in IT, CS, IS, or related field or equivalent experience.
• 1–2 years of IT operations, systems administration, or technical support.
• Willingness to participate in on-call rotation covering evenings, nights, and weekends.
• Experience with IT service-management/ticketing tools.
• Understanding of computer hardware and ability to troubleshoot hardware issues.
• Working knowledge of Windows 10, Office 365, cloud technologies and enterprise applications.
• Strong troubleshooting and analytical skills.
• Ability to document technical issues clearly and communicate effectively with technical and non-technical users.

Responsibilities

• Respond to and troubleshoot incidents, service requests, and system alerts.
• Resolve technical issues relating to both hardware and software for clients and internal departments.
• Manage and maintain user accounts and access permissions across systems.
• Resolve issues related to PACS systems and PACS administration.
• Escalate and assign tickets to the appropriate resources.
• Assist with onboarding and offboarding team members.

Skills

IT operations

Troubleshooting

Documentation

Communication

Education

Bachelor’s degree in IT/CS/IS or related field

Tools

IT service-management/ticketing tools

Job description

CIVIE is seeking an IT Operations Analyst to monitor, maintain, and support our IT infrastructure and day-to-day technology operations. This role collaborates with IT, business users, and clients to ensure reliable, secure systems and availability, including PACS applications.

The candidate will handle incident response, hardware/software troubleshooting, and user account management while participating in on-call rotations and supporting onboarding/offboarding efforts.