IT MSP Customer Success Specialist

Brite; Town of Victor (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Brite seeks a Customer Success Representative to build and maintain strong client relationships, ensuring installed systems perform at or above best practices. You will handle planning, budgeting data, and ensure client infrastructure remains current and secure through effective coordination with technical teams.

The role requires knowledge of Windows Server, Firewalls, Microsoft 365, and Azure, plus strong organizational and communication skills to manage ongoing client interactions.

Qualifications

• Bachelor's degree preferred.
• Minimum 2 years in IT or MSP role.
• Strong knowledge of Microsoft 365, Azure, Windows Server.
• Excellent written and verbal communication.
• Ability to travel as needed.

Responsibilities

• Develop and maintain relationships with assigned clients and ensure services meet best practices.
• Schedule monthly reviews and analyze reports for client success.
• Identify gaps and improvements in networks, servers, Microsoft 365, Azure, and cybersecurity.
• Create internal tickets for environment enhancements and opportunities.
• Coordinate with stakeholders to communicate findings and resolve issues.
• Maintain documentation from onboarding through ongoing hygiene and updates.
• Attend regular service meetings and trainings.

Skills

Customer relations

Communication

Organizational skills

Problem solving

Teamwork

Independent work

Change management

Travel availability

Education

Bachelor's degree preferred

IT certifications preferred

Tools

MSP Tools

PSA systems

RMM platforms

Microsoft 365

Job description

Brite seeks a Customer Success Representative to build and maintain strong client relationships, ensuring installed systems perform at or above best practices. You will handle planning, budgeting data, and ensure client infrastructure remains current and secure through effective coordination with technical teams.

The role requires knowledge of Windows Server, Firewalls, Microsoft 365, and Azure, plus strong organizational and communication skills to manage ongoing client interactions.