IT Manager: Security, Hybrid Cloud & Tier-2 Lead

HomeWAV LLC; St. Louis (MO); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company contribution

PTO & holidays

Job summary

HomeWAV LLC in St. Louis, Missouri is seeking an experienced IT Manager to lead internal IT operations and Tier 2 Technical Support. This hands-on role covers device management, infrastructure, and security across hybrid cloud and on-prem environments.

The ideal candidate will balance strategic planning with operational execution, drive process improvements, and partner with Product, Engineering, Dispatch, and Support teams to ensure reliable service delivery.

Qualifications

• Bachelor's degree or equivalent experience in IT/engineering.
• 5+ years managing IT infrastructure or advanced technical support environments.
• 2+ years leading technical teams.
• Experience supporting customer-facing technical support or escalation teams.
• Strong expertise in Microsoft 365 administration, Intune/Endpoint Manager, Defender, networking, ITIL, SOC 2.

Responsibilities

• Lead IT operations and Tier 2 Technical Support teams.
• Oversee networks, servers, cloud services, endpoints, and collaboration platforms.
• Manage identity and access controls (Azure AD/Entra ID, MFA, SSO).
• Drive security, incident response, disaster recovery, and compliance activities.
• Develop IT roadmap, SLAs, KPIs, and vendor management.

Skills

IT leadership

Technical support management

Customer-facing support

Microsoft 365 administration

Intune/Endpoint Manager

Microsoft Defender

Networking concepts

IT governance frameworks (ITIL)

Security/compliance environments (SOC

Education

Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience

Tools

Microsoft 365 administration

Intune/Endpoint Manager

Microsoft Defender

Job description

HomeWAV LLC in St. Louis, Missouri is seeking an experienced IT Manager to lead internal IT operations and Tier 2 Technical Support. This hands-on role covers device management, infrastructure, and security across hybrid cloud and on-prem environments.

The ideal candidate will balance strategic planning with operational execution, drive process improvements, and partner with Product, Engineering, Dispatch, and Support teams to ensure reliable service delivery.