IT Infrastructure Operations Senior Analyst

The Timberline Group; St. Louis (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

The Timberline Group is seeking an IT Infrastructure Operations Senior Analyst in St. Louis, MO.

The role oversees operational processes for on-premises and cloud environments, coordinating with engineering teams and managed service partners to deploy, patch, backup, and monitor systems while ensuring SLAs are met. Responsibilities include managing deployments, disaster recovery, cost management, and Service Desk oversight.

Qualifications

• Bachelor’s degree in a technical field is required.
• 3+ years of IT infrastructure experience.
• Experience with ITIL processes, servers, storage, databases, backups, and deployments.

Responsibilities

• Oversee on-premises and cloud IT infrastructure to meet SLAs.
• Collaborate with Engineering, End User Computing, and MSPs for deployment, patching, backup, and cost management.
• Oversee Service Desk activities and drive continuous process improvement and SLA compliance.

Skills

Communication skills

Analytical thinking

Problem solving

Team collaboration

Strategic thinking

Mentoring

Education

BS Computer Science or related field

Tools

Azure Cloud

ITIL framework

Monitoring tools

Job description

IT Infrastructure Operations Senior Analyst

• St. Louis, MO

Oversees operational processes supporting IT environment both on premise and in the cloud to ensure the environments perform within defined service level agreements. Infrastructure areas covered will include servers, storage, databases, networking, and cloud platform as a service offerings. The position will work closely with the Engineering team, End User Computing, and managed service partners to configure and manage processes around deployment, decommissioning, patching and updates, software packaging, backup and recovery, disaster recovery, monitoring, alerting, incident resolution, and cost management. The position will also oversee Service Desk activities and ensure continued process improvement and that SLAs are adhered to.

• BS Computer Science or related field
• Excellent verbal & written communication skills with the ability to communicate complex concepts at all levels including Executive Leadership, IT leadership, Line Manager, and Individual contributor
• Facilitates collaboration between stakeholders who have diverse objectives.
• Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
• Demonstrated resourcefulness in setting priorities and guiding investment in people, process and systems with the ability to think and act strategically and proactively.
• Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives.
• Maintains an awareness of developments in the industry. Takes initiative to keep skills up to date. Mentors colleagues.
• Ability to quantify risks in IT solutions and communicate to other executives how to manage that risk
• Proactively ensures security is appropriately addressed within their area by self and others.
• Strong verbal and written communication
• Excellent analytical and problem-solving skills
• Ability to work well in teams
• Strong work ethic and attention to detail

• BS Computer Science or related field
• 3+ year IT infrastructure expertise
• Infrastructure expertise in areas such as ITIL, servers, databases, storage, backup and recovery, package deployment, etc
• Working knowledge of Microsoft Azure cloud computing technologies and concepts