IT Manager

Creative Financial Staffing, LLC; Highland Park (IL); On-site; USD 85,000 - 99,000; Full time

Benefits offered by this job

Pension

Job summary

Creative Financial Staffing, LLC in Highland Park, IL is seeking an IT Manager to drive operational excellence and deliver a high-quality end-user support experience. You will lead the internal help desk, mentor staff, and partner with leadership on technology initiatives that align with business objectives.

Responsibilities include managing MSP relationships, overseeing projects from planning to execution, and guiding budgeting and policies to improve service delivery across the organization.

Qualifications

• 7+ years in IT operations or IT management.
• Experience leading cross-functional technology initiatives.
• Experience supervising help desk or IT support teams.
• Experience with MSPs, external vendors, Microsoft and Cisco environments.

Responsibilities

• Liaise with MSP, manage SLAs, performance metrics, and vendor accountability.
• Lead technology projects from planning through execution, including budgeting and scheduling.
• Mentor and develop help desk staff with coaching and performance management.
• Oversee help desk operations and service delivery processes.
• Collaborate with business leaders and vendors to identify needs and implement solutions.
• Assist with IT budgeting, roadmaps, and operational policies.

Skills

IT operations

Project management

MSP management

Mentoring

ITSM

Stakeholder mgmt

Communication

Tools

Microsoft environment

Cisco environment

Job description

IT Manager
Job Details - IT Manager
Compensation: $85,000 – $99,000 + Benefits Package including Pension
Work Environment: Onsite
Location: Highland Park, IL

Overview - IT Manager

This role is responsible for driving operational excellence, improving service delivery, and ensuring a high-quality end-user support experience. The position will also provide leadership and mentorship to the internal help desk team, oversee day-to-day support operations, and partner with leadership on technology initiatives that align with business objectives.

Key Responsibilities - IT Manager

• Serve as the primary liaison with the MSP, managing service levels, escalations, performance metrics, and vendor accountability.
• Lead technology projects from planning through execution, including budgeting, scheduling, stakeholder communication, and vendor coordination.
• Manage, mentor, and develop help desk staff, providing coaching, performance management, and career development support.
• Oversee help desk operations and service delivery processes, ensuring timely issue resolution and continuous improvement.
• Collaborate with business leaders and external vendors to identify technology needs and implement solutions that enhance operational efficiency.
• Assist with IT budgeting, resource planning, technology roadmaps, and operational policies.

Qualifications - IT Manager

• 7+ years of experience in IT operations, service delivery, or IT management.
• Proven project management experience leading cross-functional technology initiatives.
• Strong experience managing MSPs and external technology vendors.
• Prior experience supervising, mentoring, and developing help desk or IT support teams.
• Manage and oversee the organizations Microsoft and Cisco environment
• Knowledge of IT service management (ITSM), service desk operations, and support best practices.
• Strong communication, organizational, and stakeholder management skills.

Build a rewarding long-term career with us at CFS- when we knock, doors open.