IT Maintenance Technician

Insight Global; El Paso (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA/FSA/DCFSA options

401k with employer matching

Paid time off

Job summary

Insight Global is seeking a Customer Engineer to install, maintain, troubleshoot, and repair ATMs, POS systems, kiosks, PCs, and printers onsite within an assigned territory, with travel across the El Paso area. You will be the primary technical contact for resolving issues and ensuring uptime.

Role requires preventive maintenance, accurate documentation, and strong customer service while meeting SLAs. Flexibility for evenings, weekends, and on-call support is expected.

Qualifications

• High school diploma or equivalent.
• Experience or coursework in computer hardware, electronics, or technical support.
• Knowledge of Windows OS and Microsoft Office.
• Experience troubleshooting desktops, peripherals, printers, and basic networking.
• Strong customer service, communication and problem-solving skills.
• Ability to lift up to 50 pounds and work independently in field service.
• Flexible schedule including evenings, weekends, and on-call support.

Responsibilities

• Install, maintain, troubleshoot, and repair ATMs, POS, kiosks, PCs, printers, and related equipment.
• Diagnose hardware issues and perform component-level repairs.
• Complete preventative maintenance for optimal performance.
• Respond to service calls and own incidents through resolution.
• Assist with site prep, staging, cabling, testing, and equipment swaps.
• Maintain service records, expense reports, and asset documentation.
• Build positive customer relationships and represent the company professionally.
• Adhere to security procedures and service standards at customer sites.
• Collaborate with dispatch and call center teams to maximize uptime.
• Travel across territory and support rotating shifts, on-call, weekends, and holidays as needed.

Skills

Windows OS

Microsoft Office

Desktop repair

Printer maintenance

Customer service

Field service

Troubleshooting

Education

High school diploma or equivalent

Job description

The Customer Engineer is responsible for providing onsite installation, maintenance, troubleshooting, and repair of ATMs, point-of-sale (POS) systems, kiosks, PCs, printers, and other technology equipment within an assigned territory. This role serves as the primary point of contact for resolving customer technical issues, ensuring equipment uptime, and delivering exceptional customer service while meeting service level agreements (SLAs). The Customer Engineer performs preventative maintenance, hardware replacements, equipment installations, and basic network troubleshooting, while accurately documenting service activities and maintaining company assets. Success in this role requires strong mechanical and technical aptitude, excellent problem-solving skills, the ability to work independently in a field-based environment, and a commitment to customer satisfaction.

Key Responsibilities

• Install, maintain, troubleshoot, and repair ATMs, POS systems, kiosks, PCs, printers, and related technology equipment.
• Diagnose hardware issues and perform component-level replacements and repairs.
• Complete preventative maintenance activities to ensure optimal equipment performance.
• Respond to customer service calls and take ownership of incidents through resolution.
• Assist with site preparation, equipment staging, cabling, testing, and modular equipment swaps.
• Maintain accurate service records, expense reports, and asset documentation.
• Build and maintain positive customer relationships while representing the company professionally.
• Adhere to security procedures and service standards when working at customer sites.
• Collaborate with dispatch, call center teams, and other service personnel to maximize equipment uptime.
• Travel throughout the assigned territory and provide support during rotating shifts, on-call schedules, weekends, and holidays as needed.

Required Qualifications

• High school diploma or equivalent.
• Experience or coursework related to computer hardware, electronics, or technical support.
• Knowledge of Windows operating systems and Microsoft Office applications.
• Experience troubleshooting and maintaining desktops, peripherals, printers, and basic networking equipment.
• Strong customer service, communication, and problem-solving skills.
• Ability to lift up to 50 pounds and work independently in a field-service environment.
• Flexible schedule availability, including evenings, weekends, and on-call support.

Compensation:

$18/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.