Service Technician

Crane NXT, Co.; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Technician Incentive Compensation Plan

Company-provided vehicle

Medical, dental, and vision insurance

401(k) with company contribution

Job summary

Crane NXT, Co. is seeking a Field Service Technician I for the Dallas/Fort Worth area. You will be responsible for servicing, fixing, and performing preventative maintenance on equipment at client sites, alongside branch team members.

The ideal candidate should possess excellent communication skills, a customer-focused attitude, and at least a year of relevant experience. Benefits include a company-provided vehicle, medical insurance, and a technician incentive compensation plan.

Qualifications

• 1+ years of experience as a technician or in a similar mechanical role.
• Strong electromechanical aptitude is a plus.
• Proficient in iOS, MS Office applications, and Windows OS.

Responsibilities

• Service, upgrade, and perform preventative maintenance on equipment.
• Travel daily to client sites, handling customer service requests.
• Maintain vehicle stock parts inventory and uphold cleanliness.

Skills

Electromechanical aptitude

Verbal communication

Written communication

Attention to detail

Proficient in iOS and MS Office

Job description

Field Service Technician I – Dallas/Fort Worth, TX

The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATMs, software and specialized office products located at client sites in South Shore and surrounding areas. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.

Responsibilities and Duties

• Service, upgrade and perform preventative maintenance on company electromechanical equipment
• Travel by vehicle daily to client sites (90%) with overnight travel as needed (10%) – some long drive times may be encountered depending on geographical territory covered
• Work with branch employees to satisfy client needs
• Address customer service requests within specified contract response time
• Extended hours coverage periods and on‑call duty where applicable
• Safeguard and maintain a balanced vehicle stock parts inventory
• Upkeep and cleanliness of company‑issued vehicle including scheduled service intervals
• Safeguard company‑issued assets including tablet computer and mobile phone
• All other duties as required

Qualifications

• Impeccable integrity
• 1+ years of experience as a technician/field service/mechanical role or similar profession
• Must be able to gain access to highly secured environments; occupational licenses may be required depending on territory/accounts
• Strong electromechanical aptitude is a plus, not a must
• Excellent verbal and written communication skills, with a positive, customer‑first attitude
• Personable, approachable and able to work easily with others at all levels
• Strong attention to details – able to proof and prioritize your own work
• Proficient in iOS, MS Office applications and Windows OS
• Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
• Ability to commit to and meet project deadlines

Physical Requirements

• Available for periodic travel to the corporate office in Mt. Prospect, IL for training classes
• Able to lift, push or carry a minimum of 50 pounds such as large money‑counting machines and parts in and out of client sites
• Job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments
• Ability to stand for long periods up to 75% of the time while servicing some equipment

Key Attributes for Success

• High energy level, comfortable performing multifaceted projects in conjunction with day‑to‑day activities
• Strong influencing, analytical, and problem‑solving skills, with the ability to multi‑task in a fast‑paced environment
• Ability to establish credibility, make decisive decisions and support the organization’s preferences and priorities
• Results‑ and people‑oriented with sound judgment – ability to balance other business considerations
• Team player – able to work in a matrix organization
• Excellent communication skills verbally and in writing

We Are Offering

• Technician Incentive Compensation Plan
• Company‑provided vehicle, uniform, tools and training
• Paid time off
• Sick time off
• Medical, dental, and vision insurance
• Flexible spending accounts
• Life insurance and disability benefits
• 401(k) with company contribution
• Community involvement

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.