Service Technician

Crane Payment Innovations; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Company-provided vehicle

Paid time off

Medical, dental, and vision insurance

401(k) with company contribution

Job summary

Crane Payment Innovations is looking for a Field Service Technician I in Dallas/Fort Worth, TX. This technician will service and maintain electromechanical equipment at client sites, requiring 1+ years of field service experience and strong communication skills.

Key offerings include a technician incentive compensation plan, company-provided vehicle, and comprehensive benefits including medical, dental, and 401(k). Applicants will receive consideration without regard to race, gender, or other characteristics.

Qualifications

• 1+ years working as a technician/field service/mechanical role.
• Strong attention to detail and ability to prioritize work.
• Excellent verbal and written communication skills.

Responsibilities

• Service and perform preventative maintenance on electromechanical equipment.
• Travel daily to client sites and manage customer service requests.
• Maintain cleanliness and inventory of company vehicle.

Skills

Electromechanical aptitude

Verbal and written communication skills

Attention to detail

Proficiency in iOS, MS Office, and Windows OS

Job description

We make the technology that powers everyday transactions worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Field Service Technician I – Dallas/Fort Worth, TX

The Field Service Technician services, fixes, upgrades, and performs preventative maintenance on coin and currency equipment, ATMs, software, and specialized office products located at client sites in the South Shore and surrounding area. The role collaborates with branch sales and other service team members to guarantee ongoing client success.

Responsibilities And Duties

• Service, upgrade, and perform preventative maintenance on electromechanical equipment.
• Travel daily to client sites (90%) and perform overnight travel as needed (10%).
• Work with branch employees to satisfy client needs.
• Address customer service requests within the specified contract response time.
• Provide extended hours coverage periods and on‑call duty where applicable.
• Safeguard and maintain a balanced vehicle stock parts inventory.
• Maintain cleanliness of the company issued vehicle and schedule service intervals.
• Safeguard company issued assets, including tablet computer and mobile phone.
• Perform additional duties as required.

Qualifications

• Impeccable integrity.
• 1+ years working as a technician/field service/mechanical role or similar profession.
• Must be able to gain access to highly secured environments; occupational licenses may be required.
• Strong electromechanical aptitude is a plus, not a must.
• Excellent verbal and written communication skills with a customer‑first attitude.
• Personable, approachable, and able to work easily with others at all levels.
• Strong attention to detail and ability to proof and prioritize work.
• Proficient in iOS, MS Office applications, and Windows OS.
• Ability to set and track goals independently and work proactively as a team player.
• Able to commit to and meet project deadlines.

Physical Requirements

• Available for periodic travel to corporate office in Mt. Prospect, IL for training.
• Lift, push, or carry a minimum of 50 pounds (e.g., counting machines and parts).
• Work includes kneeling, bending, twisting, lifting, and squatting up to 60% of the time.
• Require hand and wrist dexterity for screwdriver use and equipment assembly.
• Computer work (phone or desk) about 10% of the time.
• Stand for long periods up to 75% of the time while servicing equipment.

Key Attributes For Success

• High energy level with ability to manage multifaceted projects and daily activities.
• Strong analytical, influencing, and problem‑solving skills in a fast‑paced environment.
• Establish credibility and support organization priorities.
• Results‑oriented with sound judgment and balanced business considerations.
• Team player capable of working in a matrix organization.
• Excellent verbal and written communication skills.

We Are Offering

• Technician Incentive Compensation Plan.
• Company‑provided vehicle, uniform, tools, and training.
• Paid time off and sick time off.
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Life insurance, disability benefits, and 401(k) with company contribution.
• Community involvement opportunities.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.