IT Maintenance & Help Desk Technician II

Rochester Housing Authority, Inc.; City of Rochester (NY); On-site; USD 32,000 - 50,000; Full time

Job summary

Rochester Housing Authority, Inc. is seeking an IT Maintenance and Support Specialist II to maintain and support computing and communications systems in a Rochester, NY environment.

The role covers help desk, IT operations, and field support with occasional on-call work for special projects. The position reports to the IT Director and involves handling user service requests, deploying hardware/software, and maintaining documentation and asset tracking.

Qualifications

• Knowledge of supporting modern workstations, servers, and operating systems.
• Knowledge of network devices, their function, TCP/IP protocol, subnetting concepts, and basic troubleshooting.
• Skill in interfacing with users and co-workers.
• Skill with imaging devices, deploying them, and managing them remotely.
• Ability to write procedures and work instructions while maintaining such documentation as they change.

Responsibilities

• Evaluates, recommends, and actions the resolution of hardware, software, network, and connectivity issues.
• Evaluates computing, telecommunication, and network performance while recommending improvements.
• Installs, configures, and deploys a variety of hardware and software systems.
• Manages and maintains the technology ticketing system.
• Researches and recommends solutions for a variety of hardware and software.
• Writes and maintains procedures and work instructions department-wide.

Skills

Customer support

Help desk

Networking basics

Mobile device management

Asset tracking

Documentation

Time management

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

Rochester Housing Authority, Inc. is seeking an IT Maintenance and Support Specialist II to maintain and support computing and communications systems in a Rochester, NY environment.

The role covers help desk, IT operations, and field support with occasional on-call work for special projects. The position reports to the IT Director and involves handling user service requests, deploying hardware/software, and maintaining documentation and asset tracking.