IT Logistics Specialist

sus.com; City of Niagara Falls (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

PTO

Health resources

Professional development

Job summary

S:US is seeking an IT Infrastructure Support professional in Niagara Falls, NY to join the IT team. You will support various logistics processes, asset life cycle, and staff IT needs from the in-office location.

The role requires attention to detail, organization, and the ability to handle multiple tasks in a dynamic environment. Daily in-office work Monday through Friday and occasional after-hours support may be required.

Qualifications

• High school diploma required; college preferred.
• 3+ years’ experience related to the duties.
• Proficiency with MS Office, CRM solutions and PO software.
• Strong soft, time management, proactive initiative skills.
• Ability to work effectively in a fast-paced team and manage multiple projects.
• Position requires daily in-office work Mon–Fri.
• Ability to lift 30 lbs.

Responsibilities

• Develop, manage, and administer logistics policies, inventory control systems; fulfill accurate and timely processing of staff orders; maintain asset management for assigned assets.
• Full life cycle of implementing and supporting both physical and virtual assets, including ordering, shipping, receiving, tracking, configuring equipment/assets; troubleshoot and record keep.
• Perform data cleanup and accuracy checks, documentation creation, timely reporting.
• Provide end-user support agency-wide, diagnosing and remediating issues, including after-hours support as needed.
• Respond to calls, emails, and in-person requests; track issues via CRM system.

Skills

MS Excel

MS Word

Outlook

Teams

MS 365

CRM software

Purchase Order Software

Time management

Proactiveness

Multi-tasking

Education

High school diploma (college preferred)

Tools

Purchase Order Software

CRM software

Job description

Min

USD $65,000.00/Yr.

Max

USD $70,000.00/Yr.

Position Overview

The Support Services functions at S:US are carried out by a team of professionals with diverse backgrounds who share deeply in the S:US mission. We are a resource that provides support to the individual program departments to assist in the pursuit of our mission. Support Services is a collegial, supportive group with a dynamic culture that continuously seeks to collaborate and improve the lives of our clients. We treat all staff with respect through each interaction. We are motivated to accomplish our individual and collective tasks through the belief that we can help transform the lives of people we serve thereby righting societal imbalances.

The IT Infrastructure Department is looking for a detailed-oriented, organized, creative and technically savvy individual to join our IT Team. The selected candidate will report to the Director of IT Infrastructure Operations and will be responsible for supporting various parts of the Agency’s IT Department Logistical Processes.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Develop, manage, and administer logistics policies, inventory control program systems; fulfill accurate and timely processing of orders for staff; as well as maintain asset management for existing assigned assets
• Responsible for the full life cycle of implementing and supporting both physical and virtual assets, including ordering, shipping, receiving, tracking, configuring of equipment/assets, troubleshooting nonfunctioning equipment and record keeping
• Independently complete compliance and surveillance initiatives, perform data cleanup and accuracy checks, documentation creation, provide timely reporting
• Provide support to users throughout the agency by independently diagnosing and remediating issues using industry practices. This may include off standard hours support.
• Respond to incoming phone calls, email messages, in person requests for support. Track issues via department tracking CRM system

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma (college preferred)preferred in related field
• 3+ years’ experiencedirectly related to the duties and responsibilities specified
• Proficiency with MS Excel, Word, Outlook, Teams, MS 365 software,CRM solutions and Purchase Order Software
• Possess strong soft, time management, proactiveness, initiative skills
• Ability to work effectively within a high paced team atmosphere and manage multiple projects
• Position requires daily in office work M-F
• Ability to lift 30 lbs

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail].

ID

2026-18942

Work Location

In Person