HCMS Coordinator

Services For The Underserved, Inc.; New York (NY); On-site; USD 50,000 - 61,000; Full time

Job summary

Services For The Underserved, Inc. is seeking an HCMS Coordinator to provide administrative and operational support to Human Capital Management Solutions.

The role manages employee records, handles HR inquiries, and supports system and compliance activities with a focus on accuracy and confidentiality. Responsibilities include maintaining records in DocuWare, addressing Zendesk inquiries, and delivering reliable HRIS support.

Qualifications

• High School Diploma or GED required.
• General understanding of Human Resources.
• Strong attention to detail and data accuracy.
• Excellent communication and organizational skills.

Responsibilities

• Maintain accurate employee records in DocuWare and organize documentation.
• Respond to HR inquiries via the HCMS Zendesk ticketing system.
• Support HR compliance activities and internal audits.
• Ensure data confidentiality and accuracy of HR records.
• Provide day-to-day HCMS/HRIS user support and basic troubleshooting.
• Coordinate logistics for monthly HR meetings and materials.

Skills

Attention to detail

Communication

Organizational skills

Customer service

Education

High School Diploma or GED

Undergraduate degree in HR or Business

Tools

DocuWare

Zendesk

HRIS/ATS platforms

Job description

Min USD $55,000.00/Yr. Max USD $55,000.00/Yr.

Position Overview

1. SCOPE OF ROLE :

The HCMS Coordinator provides administrative and operational support to Human Capital Management Solutions (HCMS) by maintaining employee records, handling HR inquiries, providing system support, supporting compliance activities, and departmental processes while maintaining data accuracy and confidentiality.

2. ESSENTIAL DUTIES & RESPONSIBILITIES:

• Maintains accurate and complete employee records by uploading, organizing, and managing employee documentation in DocuWare (the organization's electronic document management system).
• Monitors and responds to employee inquiries through the HCMS Zendesk ticketing system, serving as a primary point of contact for routine questions regarding HR policies, procedures, systems, and general HR matters.
• Supports HR compliance and internal audit activities by gathering documentation, reviewing records for completeness, and assisting with requirements related to applicable federal, state, and organizational policies.
• Maintains a high level of data accuracy, confidentiality, and discretion when handling employee information and sensitive HR records.
• Provides day-to-day HCMS/HRIS user support and serves as a backup to HRIS Administrators by assisting with routine system inquiries, access questions, and basic troubleshooting, escalating more complex issues as appropriate.
• Coordinates logistics for monthly HR meetings, including calendar invitations, meeting arrangements, materials, catering, and other administrative needs.
• Partners with members of the HR team to identify and resolve routine operational issues and support consistent HR service delivery.

Qualifications

REQUIREMENTS:

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or GED
• General understanding of Human Resources
• Strong attention to detail and commitment to data accuracy
• Excellent communication and organizational skills

Preferred Qualifications & SKILLS

• Undergraduate degree in HR or Business
• Internship or 1 year of experience in HR, or operations
• Familiarity with HRIS and ATS platforms (UKG, iCIMS, etc.).

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail].

Work Location: In Person