IT Leader - Enterprise Shared Services (Hybrid)

Eversource Energy; United States; Hybrid; USD 110,000 - 190,000; Full time

Job summary

Eversource Energy is seeking an IT Manager - Business Services to lead technology strategy for HR, Payroll, Marketing and Communications, Sustainability, Regulatory, and related corporate functions. This role partners with business leaders to translate priorities into roadmaps and deliver secure, scalable solutions that improve workforce experience and compliance.

Responsibilities include managing cross-functional delivery teams, ensuring cybersecurity and data governance, and driving continuous

Qualifications

• Experience leading IT for HR, payroll, marketing, sustainability, regulatory, and shared services.
• Experience with SaaS, cloud, integration, analytics, and workflow platforms.
• Strong leadership, collaboration, and change-management capabilities.

Responsibilities

• Serve as the primary IT leader for HR, Payroll, Marketing and Communications, Sustainability, Regulatory, and other shared services stakeholders.
• Develop and maintain business-aligned technology roadmaps supporting workforce experience, payroll accuracy, employee communications, ESG reporting, regulatory processes, and shared services modernization.
• Lead planning, prioritization, delivery, and operational support for applications and platforms used by assigned business areas, including SaaS, cloud, integration, workflow, analytics, collaboration, and enterprise business systems.
• Partner with business leaders to define outcomes, success measures, funding needs, risks, dependencies, and delivery priorities.
• Manage delivery teams, product owners, business analysts, engineers, vendors, and shared technology partners to ensure high-quality execution and reliable support.
• Drive continuous improvement by simplifying processes, reducing manual work, improving data quality, and increasing adoption of digital and self-service capabilities.
• Ensure solutions comply with cybersecurity, data privacy, records retention, accessibility, audit, regulatory, and enterprise architecture standards.
• Oversee vendor performance, contract execution support, service levels, financial tracking, and issue resolution for assigned technology products and services.
• Support agile, product-centric, and portfolio-based ways of working, including backlog management, release planning, dependency management, and value tracking.
• Lead incident, problem, change, and release management activities to maintain system stability and minimize business disruption.
• Prepare executive-ready status updates, recommendations, business cases, and decision materials for IT and business leadership.
• Develop team members through coaching, performance management, role clarity, feedback, and career development.

Skills

Enterprise application delivery

Product management

Agile delivery practices

IT service management

Vendor management

Portfolio governance

Roadmapping

Stakeholder communication

Job description

Eversource Energy is seeking an IT Manager - Business Services to lead technology strategy for HR, Payroll, Marketing and Communications, Sustainability, Regulatory, and related corporate functions. This role partners with business leaders to translate priorities into roadmaps and deliver secure, scalable solutions that improve workforce experience and compliance.

Responsibilities include managing cross-functional delivery teams, ensuring cybersecurity and data governance, and driving continuous