IT Manager - Corporate Functions (Hybrid)

Eversource Energy; United States; Hybrid; USD 110,000 - 190,000; Full time

Job summary

Eversource Energy is seeking an IT Manager - Business Services to lead technology strategy for HR, Payroll, Marketing and Communications, Sustainability, Regulatory, and related corporate functions. This role partners with business leaders to translate priorities into roadmaps and deliver secure, scalable solutions that improve workforce experience and compliance.

Responsibilities include managing cross-functional delivery teams, ensuring cybersecurity and data governance, and driving continuous

Qualifications

• Experience leading IT for HR, payroll, marketing, sustainability, regulatory, and shared services.
• Experience with SaaS, cloud, integration, analytics, and workflow platforms.
• Strong leadership, collaboration, and change-management capabilities.

Responsibilities

• Serve as the primary IT leader for HR, Payroll, Marketing and Communications, Sustainability, Regulatory, and other shared services stakeholders.
• Develop and maintain business-aligned technology roadmaps supporting workforce experience, payroll accuracy, employee communications, ESG reporting, regulatory processes, and shared services modernization.
• Lead planning, prioritization, delivery, and operational support for applications and platforms used by assigned business areas, including SaaS, cloud, integration, workflow, analytics, collaboration, and enterprise business systems.
• Partner with business leaders to define outcomes, success measures, funding needs, risks, dependencies, and delivery priorities.
• Manage delivery teams, product owners, business analysts, engineers, vendors, and shared technology partners to ensure high-quality execution and reliable support.
• Drive continuous improvement by simplifying processes, reducing manual work, improving data quality, and increasing adoption of digital and self-service capabilities.
• Ensure solutions comply with cybersecurity, data privacy, records retention, accessibility, audit, regulatory, and enterprise architecture standards.
• Oversee vendor performance, contract execution support, service levels, financial tracking, and issue resolution for assigned technology products and services.
• Support agile, product-centric, and portfolio-based ways of working, including backlog management, release planning, dependency management, and value tracking.
• Lead incident, problem, change, and release management activities to maintain system stability and minimize business disruption.
• Prepare executive-ready status updates, recommendations, business cases, and decision materials for IT and business leadership.
• Develop team members through coaching, performance management, role clarity, feedback, and career development.

Skills

Enterprise application delivery

Product management

Agile delivery practices

IT service management

Vendor management

Portfolio governance

Roadmapping

Stakeholder communication

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

The IT Manager - Business Services is responsible for leading technology strategy, delivery, operations, and continuous improvement for enterprise shared services departments, including HR, Payroll, Marketing and Communications, Sustainability, Regulatory, and related corporate functions. This role partners closely with business leaders to understand strategic priorities, translate business needs into technology roadmaps, and deliver secure, reliable, scalable, and user-friendly solutions that improve workforce experience, operational performance, compliance, and business agility.

The manager provides leadership across application portfolios, vendor partnerships, delivery teams, and support services, ensuring that technology investments align with business value, enterprise architecture, cybersecurity, data governance, and regulatory requirements. The role requires strong relationship management, product and portfolio thinking, operational discipline, and the ability to lead cross-functional teams through change.

Essential Functions:

• Serve as the primary IT leader for HR, Payroll, Marketing and Communications, Sustainability, Regulatory, and other shared services stakeholders.
• Develop and maintain business-aligned technology roadmaps that support workforce experience, payroll accuracy, employee communications, brand and customer communications, ESG reporting, regulatory processes, and shared services modernization.
• Lead planning, prioritization, delivery, and operational support for applications and platforms used by assigned business areas, including SaaS, cloud, integration, workflow, analytics, collaboration, and enterprise business systems.
• Partner with business leaders to define outcomes, success measures, funding needs, risks, dependencies, and delivery priorities.
• Manage delivery teams, product owners, business analysts, engineers, vendors, and shared technology partners to ensure high-quality execution and reliable support.
• Drive continuous improvement by simplifying processes, reducing manual work, improving data quality, and increasing adoption of digital and self-service capabilities.
• Ensure solutions comply with cybersecurity, data privacy, records retention, accessibility, audit, regulatory, and enterprise architecture standards.
• Oversee vendor performance, contract execution support, service levels, financial tracking, and issue resolution for assigned technology products and services.
• Support agile, product-centric, and portfolio-based ways of working, including backlog management, release planning, dependency management, and value tracking.
• Lead incident, problem, change, and release management activities to maintain system stability and minimize business disruption.
• Prepare executive-ready status updates, recommendations, business cases, and decision materials for IT and business leadership.
• Develop team members through coaching, performance management, role clarity, feedback, and career development.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Strong understanding of enterprise application delivery, product management, agile delivery practices, IT service management, vendor management, and portfolio governance.
• Ability to translate business strategy into technology capabilities, roadmaps, investment plans, delivery backlogs, and measurable outcomes.
• Knowledge of HR, payroll, communications, sustainability, regulatory, and shared services processes, including sensitive data handling and compliance considerations.
• Working knowledge of systems integration, application lifecycle management, cloud services, data management, reporting, automation, cybersecurity, privacy, and audit controls.
• Strong financial acumen, including budgeting, forecasting, business case development, cost management, and technology investment prioritization.
• Excellent communication skills with the ability to present complex technical topics in clear business language for executives, business partners, and delivery teams.
• Strong problem-solving, decision-making, facilitation,