IT Lead Analyst — OTC Process Transformation

Builders FirstSource; Irving (TX); On-site; USD 105,000 - 145,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, vision plans

401(k) retirement savings

Job summary

Builders FirstSource is seeking a Lead Analyst, IT - Business Process Management to drive best-practice OTC process analysis, standardization, and continuous improvement. You will partner with business and technology teams to translate requirements into scalable, well-governed processes and system solutions that enhance customer experience and efficiency.

The role spans pricing, order management, contracts, billing, rebates, accounts receivable, cash application, and reporting, mentoring junior

Qualifications

• Bachelor's degree in Business, Information Systems, CS, Engineering or related field.
• 7+ years in business process management, systems analysis, or enterprise IT.
• Experience leading cross-functional analysis, requirements, testing, deployment, and continuous improvement.
• Experience with OTC processes: pricing, order management, billing, AR, cash application.
• Experience with ERP and integrated enterprise apps, data, interfaces, and controls.

Responsibilities

• Lead OTC process and technology initiatives from discovery to deployment and stabilization.
• Partner with business leaders and tech teams to set priorities and deliver practical solutions.
• Analyze current-state processes, data, systems, risks and opportunities for standardization.
• Translate needs into process models, requirements, user stories, data needs, and acceptance criteria.
• Facilitate cross-functional design sessions for customer, pricing, order management, and billing.
• Evaluate solutions balancing business value, customer experience, and scalability.
• Coordinate dependencies across SAP S/4HANA, OMS+, reporting platforms and legacy apps.
• Lead functional design reviews and ensure alignment with approved processes and controls.
• Lead testing readiness, including coverage, scenarios, defects, and release readiness.
• Mentor analysts and promote BFS standards for business analysis and knowledge management.

Skills

Facilitation

Analytical thinking

Stakeholder management

Requirements gathering

Process improvement

Education

Bachelor's degree (Business/IS/CS/Engineering)

Tools

SAP S/4HANA

SAP Signavio

OMS+

POS/CRM/Reporting tools

Job description

Builders FirstSource is seeking a Lead Analyst, IT - Business Process Management to drive best-practice OTC process analysis, standardization, and continuous improvement. You will partner with business and technology teams to translate requirements into scalable, well-governed processes and system solutions that enhance customer experience and efficiency.

The role spans pricing, order management, contracts, billing, rebates, accounts receivable, cash application, and reporting, mentoring junior