IT Internships -Summer 2027

FTI; Menasha (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Faith Technologies, Inc. (FTI) is seeking a Business Technology Intern to support a BT team while gaining hands-on experience in a professional environment. You’ll work with team members on projects, incidents, and day-to-day operations, using phone, email and collaboration tools.

This internship emphasizes attention to detail, customer service, and problem-solving as you learn established procedures and contribute to service desk and end-user support tasks, with travel 5-15%.

Qualifications

• Pursuing IT/CS/Data Science/Engineering or related field.
• Relevant coursework, projects or internships related to construction or project management are advantageous.
• Willingness to travel 5-15%.
• Flexible schedule Monday–Friday, 7 AM–5 PM.

Responsibilities

• Completes tasks for BT Supervisor following documented processes.
• Logs activities in the service monitoring system.
• Acts as a single point of contact for the BT Department to log requests/incidents.
• Responds to Level 1 support requests via phone, email, chat or other methods.
• Enters or updates call information and communicates professionally with customers.
• Escalates calls as appropriate.
• Troubleshoots and diagnoses minor hardware/software issues under guidance.
• Follows up to ensure customer satisfaction.

Skills

Customer service

Communication

Problem solving

Attention to detail

Incident handling

Service desk

Education

Information Technology

Computer Science

Data Science

Computer Engineering

Business Degree

Tools

Ticketing system

Remote support tools

Job description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And as “one of the Healthiest 100 Workplaces in America” is focused on the mind/body/soul of team members through our Culture of Care.

The Business Technology Intern provides support and assistance within an assigned department in BT while gaining hands-on experience in a professional environment. This position works closely with team members on a variety of projects, tasks, and day-to-day operations. Work may be completed through phone, email, virtual collaboration tools, and occasional in-person interactions. Interns will have the opportunity to learn department processes, contribute to team initiatives, and develop valuable professional skills. Strong attention to detail, customer service, communication, problem-solving, and the ability to follow established procedures are important for success in this role.

Minimum Requirements

• Education: Some education completed in pursuit of Information Technology, Comp Sci, Data Science, Computer engineering , Business Degree anything else related
• Experience: No previous work experience is required. However, relevant coursework, academic projects, or prior internships related to construction or project management will be advantageous.
• Travel: 5-15%
• Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Ability to work a flexible schedule is necessary.

Key Responsibilities

• Work Complexity:
  • Completes tasks assigned by the Business Technology Supervisor, following appropriate process and procedures. Research documented items to find potential solutions to incidents and service requests.
  • Log activities in appropriate service monitoring system.
• Service Desk:
  • One point of contact the Business Technology Department can leverage to log requests or incidents
  • Responds to Level 1 support requests via multiple sources such as phone, system responses, chat or other method as assigned.
  • Enters or updates call information into the tracking system. Interacts with customers in a courteous and professional manner. Resolves customer call issues.
  • Escalates calls as appropriate.
• Customer Technology Support:
  • Troubleshoots, diagnoses and performs minor repairs to hardware, software, and peripheral equipment, following documented procedures under the direction of a Service Desk employee.
  • Follows up in a timely manner to ensure customer satisfaction.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits Are The Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI.

Faith Technologies, Inc. is an Equal Opportunity Employer veterans/disabled.

Employment is contingent upon successfully passing a background and drug test