Intern - IT

Hendrick Health; Abilene (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Hendrick Health in Abilene, TX seeks a Technical Support Intern to assist with maintenance of computer hardware and software systems and to help resolve operational tech issues. The intern will aid in resolving technical issues concerning clients daily operation or software infrastructure.

A Technical Support Intern will also support computer software integration by diagnosing and troubleshooting common problems.

Qualifications

• Some college – associates or bachelor’s level program required
• No prior work experience required
• Strong written and spoken communication skills
• Ability to analyze problems with critical thinking
• Ability to manage multiple deadlines and tasks
• Ability to work well in a team environment
• Willingness for occasional night, weekend, and holiday work
• Occasional off-campus travel for site visits and training

Responsibilities

• Assist with maintenance of computer hardware and software systems.
• Resolve technical issues affecting daily operations or software infrastructure.
• Support software integration by diagnosing and troubleshooting common problems.

Skills

Communication

Critical thinking

Multitasking

Teamwork

Customer service

Office software

Diagnostics

Device setup

Education

Some College – associates or bachelors level program

Tools

Microsoft Office

Printers

Job description

JOB SUMMARY

Technical Support Intern is to assist with the maintenance of computer hardware and software systems. Intern will aid in resolving technical issues concerning clients daily operation or software infrastructure. A Technical Support Intern will also support computer software integration by diagnosing and troubleshooting common problems.

JOB REQUIREMENTS

Minimum Education

• Some College – associates or bachelors level program

Minimum Work Experience

• No previous experience

Required Skills; Knowledge; and Abilities

• Written and oral communication skills
• Ability to use critical thinking skills to analyze and solve problems
• Ability to manage multiple deadlines and tasks
• Ability to work successfully in a team environment
• Occasional night; weekend; and holiday work
• Occasional off-campus and overnight travel for site visits and training
• Customer service or helpdesk experience helpful
• Familiar with Microsoft Office products including Excel; Word; and PowerPoint
• Perform minor maintenance and repair to Information Technology Services equipment
• Replace cartridges; paper and other consumables as needed on printers
• Provide troubleshooting solutions for computer or operating system issues that affect daily activities
• Install; monitor; and uninstall PCs/Printers/Scanners/Mobile/Peripherals/etc
• Hospital rounding
• Media support
• Work request
• Reporting