IT Install Technician

Merge IT; Plano (TX); On-site; USD 26,139 - 37,229; Part time

Benefits offered by this job

Competitive pay

Opportunities for career growth

Diverse work environment

Job summary

A leading IT staffing firm seeks an IT Install Technician in Plano, TX. This role involves providing technical support for contact center systems and engaging with customers through various communication channels. Candidates must have a high school diploma and comprehensive IT knowledge, including Microsoft technologies. The position offers a pay rate of $23 per hour and requires remote installations and incident management skills. Passion for improving service delivery is essential.

Qualifications

• High school diploma or GED required.
• Comprehensive knowledge of common IT technologies.
• Relevant IT certifications may be required.

Responsibilities

• Provide technical support for contact center systems.
• Engage with customers through multiple channels.
• Log incidents and maintain detailed records.

Skills

Technical support

Incident management

Customer communication

Troubleshooting

Remote installations

Education

High school diploma or GED

Tools

ServiceNow

Microsoft Office

Client and Server Microsoft OS

Job description

Our enterprise-level client is seeking to add an IT Install Technician to the team in Plano, TX. Please see below for full details-

Job Notes

• 3-month contract / extensions possible, but not guaranteed
• Onsite in Plano, TX 75093
• Drug & Background required.

Pay Rate

Pay Rate = $23 w2 per hour plus benefits

Position Overview

The First Level Analyst will provide technical support for our contact center systems that underpin the Global Service Desk business to handling technical activities performed through Application and Infrastructure Incident, Problem, Request, Change and project tasks. Be hands‑on working within proactive maintenance activities including daily checks across all systems. The team is responsible for maintaining and developing the contact center systems.

Duties/Responsibilities

• Engage with technical and non-technical customers through multiple communication channels including phone, email, chat, and applicable ticketing system.
• Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods.
• Achieve performance targets established by leadership for applicable Key Performance Indicators.
• Improve Service Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery that meets company goals and client needs.
• Consistently support efforts to improve, simplify, automate, and enhance daily service delivery and client experience.
• Triage and manage incidents, requests, problems, vendor engagements, preventative maintenance, etc.; making decisions and escalating when required.
• Create, update, and follow processes, procedures, and documentation, including technical guides and troubleshooting information.
• Log and document all work in applicable ticketing system, maintaining detailed records regarding incident, request and problem management (if necessary).
• Prioritize and perform specialized resolutions with escalated and/or high visibility incidents.
• Perform other duties as assigned by management.

Education & Experience Required

• Applicants must possess a high school diploma, a General Educational Development (GED) certificate, or an equivalent credential.
• Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service delivery management tools such as ServiceNow, along with other applications.
• Acquire or hold relevant certifications required by company and/or customer.

Why Work with Merge IT?

We don’t just connect people with jobs, we connect top IT talent with game‑changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.

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Be You. With Us.

Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

Your next opportunity starts here. Let’s make it happen.