Entry Level Helpdesk Support

TEK Systems; Coppell (TX); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off/Leave

Job summary

TEKsystems is seeking an entry-level IT Support role based in Coppell, TX. This contract position offers hands-on training, daily exposure to IT tasks, and opportunities to grow alongside an experienced support team.

You will respond to tickets, assist users via email/chat/in person, and troubleshoot password resets, WiFi issues, printers, and basic hardware. This role emphasizes reliability, communication, and eagerness to learn.

Qualifications

• 3+ months of IT experience or relevant education (A+, IT coursework, CS/IT degree, bootcamp, etc.)
• Strong interest in expanding technical and hardware support skills
• Reliable, professional, and eager to learn
• Solid communication and customer service abilities
• Must have reliable transportation (Hybrid onsite in Coppell)

Responsibilities

• Responding to support tickets
• Assisting users via email, chat, and in-person support
• Troubleshooting issues such as: Password resets & login issues; WiFi/connectivity problems; Printers, peripherals, and basic hardware
• Working closely with technicians to build strong foundational IT skills

Skills

Customer service

Communication

Education

A+ certification

IT coursework

CS/IT degree

Bootcamp

Job description

MUST BE LOCAL TO DFW AREA.

Launch Your IT Career With Hands-On Experience!

Entry-Level IT Support Role - Full Training Provided

Ready to break into the IT field? This role is perfect for someone eager to learn, grow, and build real technical experience while working alongside an experienced support team.

Who We’re Looking For

• 3+ months of IT experience or relevant education (A+, IT coursework, CS/IT degree, bootcamp, etc.)
• Strong interest in expanding technical and hardware support skills
• Reliable, professional, and eager to learn
• Solid communication and customer service abilities
• Must have reliable transportation (Hybrid onsite in Coppell)

Schedule

We are a 24/7 facility - so while most shifts are standard weekday hours, flexibility to work days, nights, or weekends is a huge plus and may provide additional opportunities.

What You’ll Be Doing

This is a true entry-level role with structured training and daily exposure to hands-on IT work.

You’ll support the team by:

• Responding to support tickets
• Assisting users via email, chat, and in-person support
• Troubleshooting issues such as:
  • Password resets & login issues
  • WiFi/connectivity problems
  • Printers, peripherals, and basic hardware
• Working closely with technicians to build strong foundational IT skills

Professionalism, dependability, and strong communication are just as important as technical ability in this role.

Job Type & Location

This is a Contract position based out of Coppell, TX.

Pay and Benefits

The pay range for this position is $16.25 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Coppell,TX.

Application Deadline

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.