IT Infrastructure Specialist - Remote & Onsite Support

CAMP Facility Services, LLC; Houston, Northern (TX, KY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401K match

Paid holidays & PTO

Community service day

Tuition reimbursement

Job summary

CAMP Facility Services, LLC in Houston, TX seeks an IT Infrastructure Support Specialist to diagnose, resolve, and escalate hardware, software, network, and system issues while ensuring high customer service levels. You will support end-user devices and the Microsoft 365 environment, monitor Fortinet equipment, and assist with Azure networking services and RingCentral.

The role requires travel to company offices across the United States for on-site resolutions and close collaboration with a

Qualifications

• 3–5+ years in a Service Desk, Help Desk, or technical support role.
• Strong working knowledge of Microsoft Windows desktop and laptop operating systems.
• Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Basic to intermediate understanding of networking concepts (IP addressing, DNS, DHCP, VPN).
• Knowledge of computer hardware, peripherals, and mobile devices.
• Familiarity with IT service management (ITSM) principles and ticketing systems.
• Experience with endpoint provisioning and lifecycle management using traditional imaging and/or modern cloud-based methods (Intune or Autopilot).
• Experience provisioning and administering user accounts and access across a wide variety of business applications and SaaS platforms.

Responsibilities

• Provide support to team members by responding to incidents and service requests remotely and in person.
• Diagnose, troubleshoot, and resolve hardware, software, and application issues in a Windows and Microsoft 365 environment.
• Configure, deploy, and maintain end-user devices including laptops, desktops, mobile devices, and peripherals, using Microsoft Intune and Windows Autopilot for enrollment, provisioning, and ongoing management.
• Support new hire onboarding and offboarding by preparing equipment, provisioning user accounts, and ensuring appropriate system access.
• Accurately document incidents, requests, assets, and user information in the Service Desk and Asset Management systems.
• Monitor and respond to alerts related to connectivity, applications, and device performance, escalating issues when necessary.
• Assist with user administration in Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Azure AD (Entra ID).
• Monitor and perform basic troubleshooting of Fortinet network equipment, escalating complex changes to third-party provider.
• Support Azure networking components such as virtual networks, subnets, VPN gateways, network security groups, site-to-site connectivity.
• Administer enterprise print management through PrinterLogic, including printer deployment and driver management.
• Administer the RingCentral phone system, including user provisioning, call routing, and call quality troubleshooting.
• Provision, modify, and deprovision user accounts and access across a wide variety of business applications.
• Create, update, and maintain IT documentation such as procedures and standards.
• Follow IT policies and security standards to maintain a secure computing environment.
• Collaborate with third-party network provider on escalated issues and planned changes; provide on-site presence when needed.
• Work with IT team and vendors to resolve complex technical issues.
• Travel to company offices across the United States as needed to resolve complex issues on site.

Skills

Troubleshooting & problem-solving

Customer service orientation

Clear communication

Organizational & time management

Independent & collaborative work

Adaptability to priorities

Education

High school diploma or GED

Associate degree or higher preferred

Certifications may be considered

Tools

Windows OS

Microsoft 365

Intune

Autopilot

Fortinet FortiGate/FortiSwitch/FortiAP

Azure networking

PrinterLogic

RingCentral

Azure AD / Entra ID

Job description

CAMP Facility Services, LLC in Houston, TX seeks an IT Infrastructure Support Specialist to diagnose, resolve, and escalate hardware, software, network, and system issues while ensuring high customer service levels. You will support end-user devices and the Microsoft 365 environment, monitor Fortinet equipment, and assist with Azure networking services and RingCentral.

The role requires travel to company offices across the United States for on-site resolutions and close collaboration with a