ID Infrastructure Support Professional (410)

Environmental and Safety Solutions, Inc.; Reston (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Environmental and Safety Solutions, Inc. is seeking an Infrastructure Support Specialist to maintain and support IS&T infrastructure, hardware, software, OS, and end-user devices on site in Reston, VA.

The role includes incident handling, moves/adds/changes, and collaboration tech support for Teams and conference systems. Ideal candidates have 3+ years in end-user IT support, with experience in ServiceNow and VIP/exec assistance, plus a degree or 7 years of related IT experience.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
• 3+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
• 3+ years of experience with incident and request management system like ServiceNow.
• 3+ years of experience supporting executives and VIPs.

Responsibilities

• Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices).
• Follows the established technology standards, policies, and support processes.
• Helps establish and monitor metrics on service delivery and customer satisfaction.
• Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs,Microsoft Teams.
• Supports Local Area Network and Wireless Network, etc.
• Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
• Manages and maintains local assets and configuration items in ServiceNow.
• Perform moves, adds, and changes.
• Participate in special projects, as assigned.
• Travel to offices/ job sites for short term project support.
• Provides proactive and timely support to executives and VIPs.

Skills

End-user IT support

Incident & request management

Executive & VIP support

Video conferencing support

Network troubleshooting basics

ServiceNow

Communication

Education

Bachelor’s degree in Computer Science/Information Technology

7+ years related IT experience (in lieu of degree)

Tools

Active Directory

DHCP

DNS

Print & File services

Surface Hub & Microsoft Teams

ServiceNow

Job description

Title: Infrastructure Support Specialist

Full-Time Office/Project

No Remote/No Telework offered.

The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.

Job Responsibilities:

• Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices).
• Follows the established technology standards, policies, and support processes.
• Helps establish and monitor metrics on service delivery and customer satisfaction.
• Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs,Microsoft Teams.
• Supports Local Area Network and Wireless Network, etc.
• Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
• Manages and maintains local assets and configuration items in ServiceNow.
• Perform moves, adds, and changes.
• Participate in special projects, as assigned.
• Travel to offices/ job sites for short term project support.
• Provides proactive and timely support to executives and VIPs.

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
• 3+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
• 3+ years of experience with incident and request management system like ServiceNow.
• 3+ years of experience supporting executives and VIPs.

Additional Information:

• Experience leadership, project management, leading small teams would be preferred.
• Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
• Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment.
• Work within a local team environment, as well as the extended Corporate IS&T staff.
• Understanding of basic networking technologies and principles.
• Must have the ability to work in a demanding environment, managing multiple priorities.
• Ability to identify, plan, install and support off-site meetings and conferences, as needed.
• Ability to lift 50 lbs.
• A+ certification preferred.