IT Infrastructure Engineer

Medbio, LLC; Grand Rapids (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

Medbio, LLC in Grand Rapids, MI, is seeking an IT Infrastructure Engineer to manage core infrastructure across sites, including Cisco switching, physical and virtual servers, and Microsoft 365.

You will perform administration, maintenance, and day-to-day operations, travel about 20% between sites, participate in maintenance windows, and collaborate with vendors to support networking, servers, and domain services.

Qualifications

• Associate’s degree or equivalent work experience in IT
• Hands-on exposure to network switching, including basic switchport and VLAN configuration
• Experience with physical/virtual servers; VMware or Hyper-V familiarity
• Familiarity with Microsoft 365 administration
• Familiarity with Active Directory, DNS, and DHCP
• Strong troubleshooting skills and willingness to learn across networking, servers, and end-user systems
• Willingness to travel ~20% and perform maintenance in evenings/weekends
• Valid driver’s license and ability to travel to all locations
• Relevant certifications (e.g., CompTIA Network+, Cisco CCNA, Microsoft) a plus

Responsibilities

• Configure and change Cisco switches as directed
• Support wired and wireless connectivity across all sites
• Troubleshoot connectivity issues and escalate as needed
• Maintain network documentation and diagrams
• Install, configure, and maintain physical servers and virtual environments (VMware/Hyper‑V)
• Perform firmware and OS updates and monitor server health
• Assist with backup, recovery, and business-continuity tasks
• Administer Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive)
• Manage Active Directory accounts, DNS, DHCP, and group policy
• Travel to sites ~20% for installations, upgrades, and on-site support
• Coordinate maintenance windows and minimize disruption
• Document systems and procedures; work with vendors on hardware, software, licensing

Skills

Networking

Server administration

VMware

Hyper-V

Microsoft 365

Active Directory

Documentation

Troubleshooting

Travel readiness

Education

Associate’s degree in IT or related field

Tools

Cisco switches

VMware

Hyper-V

Job description

Summary of Function

IT Infrastructure Engineer is responsible for the hands‑on operation, maintenance, and support of the company’s core infrastructure across all sites, including Cisco network switching, physical and virtual servers, Microsoft 365 administration, and domain services. This role executes infrastructure projects and day‑to‑day tasks across a broad range of technologies and is ideal for someone who likes variety, solving real problems, and seeing the impact of their work across the organization. The position includes approximately 20% travel between company sites and participation in scheduled maintenance windows, which may occur during evenings and weekends.

Major Duties and Responsibilities

Networking and Connectivity

• Configure and make changes to Cisco network switches, including switchport configuration, VLAN assignment, and port‑level changes, as directed.
• Support wired and wireless network connectivity across all company sites.
• Troubleshoot network connectivity issues and escalate to senior leaders, vendors, or carriers when needed.
• Maintain network documentation, including diagrams, port maps, and configuration records.

Server Infrastructure (Physical and Virtual)

• Install, configure, and maintain physical servers and supporting hardware.
• Administer virtual server environments running VMware and Hyper‑V, including provisioning, patching, and routine maintenance.
• Perform firmware and operating system updates and monitor server health and capacity.
• Assist with backup, recovery, and business‑continuity tasks for server workloads.

Microsoft 365 and Domain Services

• Administer Microsoft 365, including user accounts, licensing, groups, distribution lists, and core services such as Exchange Online, Teams, and SharePoint/OneDrive.
• Manage domain services, including Active Directory user and computer accounts, group policy, DNS, and DHCP.
• Perform user onboarding and offboarding, including account creation, access changes, and deprovisioning.
• Apply established security and compliance configurations as directed.

Multi‑Site Support and Maintenance

• Travel to company sites (approximately 20% of the time) to perform installations, upgrades, troubleshooting, and on‑site support.
• Execute scheduled maintenance during approved maintenance windows, including evenings and weekends.
• Coordinate site work with local staff and senior leaders to minimize disruption.

General IT Operations

• Respond to escalated infrastructure support requests and resolve issues in a timely manner.
• Maintain accurate documentation of systems, configurations, and procedures.
• Assist with implementing new technologies and infrastructure improvements as directed by senior leaders.
• Work with vendors on hardware, software, licensing, and support matters.
• Perform other infrastructure and IT‑related duties as assigned.

Experience and/or Educational Requirements

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Some hands‑on experience or training with network switching, including basic switchport and VLAN configuration (Cisco experience a plus).
• Exposure to physical and/or virtual server administration; familiarity with VMware or Hyper‑V a plus.
• Familiarity with Microsoft 365 administration.
• Familiarity with domain services such as Active Directory, group policy, DNS, and DHCP.
• Solid troubleshooting skills and a willingness to learn across networking, servers, and end‑user systems.
• Ability to follow documented procedures and to document systems and configurations clearly.
• Willingness to travel between company sites (approximately 20%) and to work evenings and weekends for scheduled maintenance.
• Valid driver’s license and ability to travel to all company locations.
• Relevant certifications (e.g., CompTIA Network+, Cisco CCNA, Microsoft certifications) a plus.

What We’re Looking For (Culture & Fit)

• Hands‑on problem solver who enjoys executing work.
• Willing to learn and work across different technologies.
• Team‑first mindset and willingness to help wherever needed.
• Strong ownership and follow‑through.
• Comfortable with a role where no two days are exactly the same.

Physical Requirements

Must be able to perform the standard physical activities associated with this type of position, including lifting and handling IT equipment, working in server and network closets, and traveling between company sites.