Specialist II, IT Support & Hardware Systems

Relha LLC; Northern (KY); Hybrid; USD 40,000 - 61,000; Full time

Benefits offered by this job

Incentive Plan

Job summary

Sysco Payroll, a division of Sysco Resources Services, LLC, is seeking a Specialist II in Business Technology Support to assist BT teams with IT infrastructure support across devices, networks, and servers. You will also train BT support associates and contribute to policies, procedures, and roadmap planning.

The role demands strong end-user technology background, excellent communication, and the ability to troubleshoot Windows, Office, and device hardware.

Qualifications

• High School Diploma required and at least 5 years in end-user technology support.
• Excellent communication, organizational, and problem-solving skills.
• Proficient at troubleshooting desktop and laptop computers, Windows OS, and Office.

Responsibilities

• Prioritize support calls using the enterprise ticketing system with regular updates.
• Purchase and manage equipment and parts for workstations and peripherals per policy.
• Ensure software/hardware standards and license compliance.
• Image workstations using standard images and assist with OS deployments.
• Provide on-site and remote support, including after-hours as needed.
• Train staff on ticketing system and support processes.

Skills

Customer service

Excellent communication

Problem solving

Technical troubleshooting

Windows OS

Remote support

Support ticketing

Education

High School Diploma

Tools

Order Entry applications

Remote support tools

Enterprise ticketing system

Anti-virus software

OS deployment tools

Job description

Sysco Payroll, a division of Sysco Resources Services, LLC, is seeking a Specialist II in Business Technology Support to assist BT teams with IT infrastructure support across devices, networks, and servers. You will also train BT support associates and contribute to policies, procedures, and roadmap planning.

The role demands strong end-user technology background, excellent communication, and the ability to troubleshoot Windows, Office, and device hardware.