IT Infrastructure & Cloud Ops Manager

firstPRO US; Boston (MA); On-site; USD 140,000 - 180,000; Full time

Job summary

firstPRO US’s Boston-based client seeks an IT Manager to lead infrastructure, cloud services, applications, and information security. You will manage staff and vendors while remaining hands-on in incident response, project delivery, and operational readiness.

You will ensure secure, reliable operation of on‑prem, hosted, SaaS, and cloud environments, partnering with IT leadership to guide audits, security events, and time‑critical business needs.

Qualifications

• Hands-on administration, troubleshooting, and analytical skills across infrastructure, apps, networks, cloud, and security tools.
• Experience leading IT teams while remaining technically engaged in support, escalations, and improvements.
• Strong AWS knowledge: EC2, VPC, S3, IAM, RDS, Lambda, networking, load balancers, VPN, DNS, monitoring, backup, cost management.
• Experience operationalizing an enterprise AWS environment is a plus.
• Familiarity with automation and operations tools: PowerShell, Python, API integrations, CI/CD, IaC, CloudWatch, and related tooling.
• Knowledge of Microsoft 365, Active Directory, Entra ID/Azure AD, IAM, endpoint management, and access controls.
• Working knowledge of banking apps, core systems, networks, and monitoring tools.

Responsibilities

• Lead, coach, prioritize, and develop IT staff for infrastructure, apps, service desk, security, and ops.
• Provide hands-on administration and support for servers, networks, endpoints, virtualization, firewalls, VPN, SaaS, and banking apps.
• Support AWS and cloud services with secure configuration, access management, monitoring, cost awareness, and resilience.
• Develop automation to improve repeatability and efficiency via scripting, API integrations, CI/CD, and IaC.
• Monitor systems and incident processes to ensure timely escalation and recovery per DR plans.
• Manage vendor relationships (e.g., Jack Henry and Associates) for reliable service delivery.
• Lead IT projects, migrations, cloud initiatives, and automation enhancements from planning to post-implementation.
• Provide operational updates to IT leadership during incidents, outages, and major projects.
• Support audits and compliance reviews with documentation and evidence.

Skills

Team leadership

AWS administration

Python/PowerShell

Automation & CI/CD

Networking & security

Vendor management

Documentation

Incident response

Education

Bachelor’s degree in IT/CS/IS

Tools

AWS

CloudFormation / AWS CDK

CI/CD pipelines

Azure AD / Entra ID

Linux/Windows servers

Job description

firstPRO US’s Boston-based client seeks an IT Manager to lead infrastructure, cloud services, applications, and information security. You will manage staff and vendors while remaining hands-on in incident response, project delivery, and operational readiness.

You will ensure secure, reliable operation of on‑prem, hosted, SaaS, and cloud environments, partnering with IT leadership to guide audits, security events, and time‑critical business needs.